Nikhil Mehta Email & Phone Number

Boston, Ma, Us

United States

Advanced to Senior Agile Business Analyst/Product Owner, delivering projects for an IT company that provides Operations Management, Cyber Security Services, Cloud Integration and Migration, IT Modernization, Enterprise IT and Infrastructure, Technical Training to Federal and commercial customers. Provided functionality for U.S. government resources for competing in the global marketplace. Directed and developed Scrum teams of engineers, managing daily operations, and providing guidance… Show more Advanced to Senior Agile Business Analyst/Product Owner, delivering projects for an IT company that provides Operations Management, Cyber Security Services, Cloud Integration and Migration, IT Modernization, Enterprise IT and Infrastructure, Technical Training to Federal and commercial customers. Provided functionality for U.S. government resources for competing in the global marketplace. Directed and developed Scrum teams of engineers, managing daily operations, and providing guidance on Agile methodologies. Mentored staff in load balancing, story grooming, and story acceptance. Facilitated sprint planning, daily stand-ups, and retrospective meetings. As a Technical Project Manager I led end-to-end implementation of meetings platform application, integrating ServiceNow ticketing with Microsoft Teams enhancing workflow automation, task management, and real-time communication for the International Trade Administration. Developed SDLC documentation and conducted User Acceptance Testing (UAT).— Led Salesforce customization project reducing manual tasks by 40%, improving overall user satisfaction by 30%. Directed an 8-person DevOps team integrating Salesforce application with Azure DevOps and a live application. Oversaw project lifecycle. Facilitated Scrum ceremonies. Delivered project on schedule improving integration between Salesforce and Azure DevOps.— Achieved a 40% efficiency gain by collaborating with UX/UI designers to create wireframes and mockups that improved user experience and system adoption rates. — Reduced critical defects by 20% and development time by 25% by leading defect triages that identified and prioritized critical issues and through effective backlog management.— Drove a 30% increase in efficiency by configuring ServiceNow instances to meet business needs, and developing custom PLM applications. Improved ticket response times by 35%. Show less

Remote

In this role, I word multiple hats while managing projects that enhanced sprint quality and velocity through Agile best practices. I developed IT strategies, enabling leaders to leverage technology for a company providing IT architecture, engineering resources, and integration services for the Optimal Financial Processing Solution. Utilizing Agile expertise, I led Agile project management initiatives that delivered new products and services, leveraging Scrum methodology. Managed product… Show more In this role, I word multiple hats while managing projects that enhanced sprint quality and velocity through Agile best practices. I developed IT strategies, enabling leaders to leverage technology for a company providing IT architecture, engineering resources, and integration services for the Optimal Financial Processing Solution. Utilizing Agile expertise, I led Agile project management initiatives that delivered new products and services, leveraging Scrum methodology. Managed product backlogs using Jira. Steered sprint planning, stand-ups, and retrospectives, collaborating with teams to optimize workflow efficiency. Employed extensive technical expertise implementing Salesforce.com which optimized sales, marketing, service, and support modules. Provided ongoing support for ServiceNow applications and trained end-users.— Faced significant challenge when Salesforce implementation fell short of client expectations. Took the initiative to lead an analysis of user stories to identify gaps. Implemented a solution that improved process efficiency by 40%, and increased client satisfaction and higher user adoption.— Drove a 25% increase in efficiency by improving sprint quality and velocity for federal student aid projects and employing a Scrum methodology for adaptive planning and iterative development. — Developed a requirements traceability matrix and software specifications to document business processes and recommend SDLC improvements. Created monthly/quarterly reports.— Discovered recurring critical defects during system development that were delaying releases. Identified root causes and reduced critical defects by 20%. Shortened development cycles by 25%, ensuring timely delivery of high-quality software.— Led the implementation, upgrade, and customization of Oracle E-Business Suite Applications. Show less

Waltham, Massachusetts, United States

Balancing three pivotal roles, I provided leadership and IT skillset across three dynamic roles supporting one of the Northeast’s largest independent owners, suppliers, and operators of gasoline stations and convenience stores. ► As Product Owner, I led product ownership initiatives as primary IT liaison for the Gas Distribution and Store Operations (GDSO) retail fuel pricing group and store operations. Developed a product roadmap that directly contributed to revenue growth… Show more Balancing three pivotal roles, I provided leadership and IT skillset across three dynamic roles supporting one of the Northeast’s largest independent owners, suppliers, and operators of gasoline stations and convenience stores. ► As Product Owner, I led product ownership initiatives as primary IT liaison for the Gas Distribution and Store Operations (GDSO) retail fuel pricing group and store operations. Developed a product roadmap that directly contributed to revenue growth, profitability, and enhanced service offerings. Guided teams through the product lifecycle, from ideation to deployment. Focused leadership resulted in a successful data migration and a measurable improvement in system functionality and user satisfaction. ► As a Scrum Master, I facilitated sprint planning, daily stand-ups, retrospectives, and sprint reviews. Guided teams in user stories, managing backlogs, and tracking, ensuring project milestones were achieved.— Achieved a 20% increase in operational efficiency by enhancing the fuel pricing group's reporting structure. Presented a proposal that highlighted benefits of streamlined workflows and negotiated inclusion of customized reporting with vendors at a reduced cost.— Played a key role in Salesforce.com implementation across Sales, Marketing, and Service modules, ensuring seamless integration and user satisfaction.— Reduced manual steps in pricing workflows by 20%, improving efficiency across retail operations. Reduced manual errors by 25% by leveraging Kalibrate, PDI, and Intellifuel tools. — Successfully led UAT and post-production support for Salesforce.com implementations, achieving a 30% increase in user satisfaction and system adoption rates. Show less

Greater Boston Area

I was actively recruited to manage SharePoint and support ERP system development and maintenance for academic records within Bunker Hill Community College. — Cut business processes from 15 manual steps to 3 by creating process models, workflows, and data flow diagrams that guided system configuration/integration of 3rd party software solutions. — Managed SharePoint and Ellucian Colleague ERP systems to support academic records, including reviewing and testing student database… Show more I was actively recruited to manage SharePoint and support ERP system development and maintenance for academic records within Bunker Hill Community College. — Cut business processes from 15 manual steps to 3 by creating process models, workflows, and data flow diagrams that guided system configuration/integration of 3rd party software solutions. — Managed SharePoint and Ellucian Colleague ERP systems to support academic records, including reviewing and testing student database upgrades for Ellucian ERP and Banner Portal streamlining student record processes. Supported Colleague Reporting and Operational Analytics.— Reduced report generation time by 25% through automated reporting solutions that enhanced data accessibility for end-users. Provided ad-hoc reporting and analytics for sales, management, and academic stakeholders. Refined business intelligence solutions to improve KPI tracking. Show less

Waltham

As Business Analyst and Project Manager for a company providing economic research regarding risk, performance and financial modeling, I operated in a self-directed liaison role.— Orchestrated the entire end-to-end implementation of a data analytics solution for Freddie Mac and Fannie Mae, enabling automated tracking of user activities through the integration of Google Analytics and advanced reporting tools. Executed project plan, delivering solution ahead of schedule.— Advised… Show more As Business Analyst and Project Manager for a company providing economic research regarding risk, performance and financial modeling, I operated in a self-directed liaison role.— Orchestrated the entire end-to-end implementation of a data analytics solution for Freddie Mac and Fannie Mae, enabling automated tracking of user activities through the integration of Google Analytics and advanced reporting tools. Executed project plan, delivering solution ahead of schedule.— Advised UX/UI designers in creation of mockups and wireframes that visually represented new features and improved workflows. Designed and delivered user-centric solutions. — Facilitated system integration testing and UAT, achieving 100% test coverage and ensuring seamless deployment with zero critical defects. Ensured a smooth transition and adoption of new processes; reduced manual reporting efforts by 30%. Show less

Greater Boston Area

In this role, I analyzed business and IT requirements and proposed tailored solutions to meet customer expectations for a leading global travel technology company. Directly managed Central Reservation System (CRS) functionalities, including inventory management, pricing structures, and multimedia content integration. Updated Issues (Epics, Stories and Tasks) onto Agile application. Created weekly CVS products and POS reports. Maintained Agile artifacts. — Completed API Integration… Show more In this role, I analyzed business and IT requirements and proposed tailored solutions to meet customer expectations for a leading global travel technology company. Directly managed Central Reservation System (CRS) functionalities, including inventory management, pricing structures, and multimedia content integration. Updated Issues (Epics, Stories and Tasks) onto Agile application. Created weekly CVS products and POS reports. Maintained Agile artifacts. — Completed API Integration and requested web services utilizing SOAP and REST APIs to facilitate data integration between systems. Ensured seamless interoperability of applications in the reservation system.— Managed project activities using the Kanban framework for a medium-sized team. Facilitated sprint planning, daily stand-ups, and retrospectives, and updated the Kanban board.— Successfully implemented and managed hotel migration interfaces using Business Requirements Document, XSD, and ICD documents, resulting in seamless system transitions. Improved CRS usability by streamlining workflows reducing response times for inventory/pricing updates 15%. Show less

Master'S Degree, Finance, General

Masters in Finance

Bachelor Of Business Administration (B.B.A.), Banking And Insurance

University of Mumbai