Nikhil Mohan Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Abu Dhabi, United Arab Emirates

Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization. Initiate and innovate projects for revenue enhancement for the medical center. Responsible for strategic alignment with business operations and performance growth. Develop, implement, and maintain quality assurance protocols. Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity. Actively pursue strategic and operational objectives. Ensure the effective delivery of high quality patient care. Ultimately responsible for the compliance of BMC OSH policy and BMC OSHMS requirement. Ensure operational activities remain on time and within a defined budget. Track staffing requirements, hiring new employees as needed. Oversee accounts payable and accounts receivable departments. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution. Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service. Partner with cross-functional support teams in improving the proprietary tools and systems. Work closely with legal and safety departments to make sure activities remain compliant. Oversee materials and inventory management. Conduct budget reviews and report cost plans to upper management.

Abu Dhabi

1. Managing a team of well-trained guest service executives across the flagship hospitals under the VPS group. 2. Helping to develop and implement customer service policy at the group level. 3. Investigating and solving customers/patients problems which may be complex or long-standing problems that have been passed on by guest service executives. 4. Handling patient complaints or any major incidents such as a security issue or a customer being taken ill. 5. Training guest service executives to deliver a high standard of customer experience. 6. Meeting with senior management and senior panel of doctors to discuss possible improvements for customer service. 7. Handling complex issues regarding insurance card payments, methodologies, and refunds. 8. Involvement in guest service executive's recruitment and appraisals. 9. Communicating courteously with customers by telephone, email, letter, and face-to-face. 10. Handling patient transfers in case of critical emergencies to medical institutions across the world. 11. In charge of scheduling house visits of doctors for eminent personalities in the government and Crown prince court.

Abu Dhabi, United Arab Emirates

1. To manage the quality of the imaging service administratively.2. To ensure all staff maintains a high standard of service & customer care & to proactively monitor the service provided to consultants & patients alike through audit & feedback.3. To participate in the development of strategic hospital and department business plans.4. To contribute to the overall management of the hospital, as appropriate, as a member of the Heads of Department.5. To ensure that the Care Quality Commission regulations governing the operation of an Imaging department are adhered to, by a regular audit of the department.6. To ensure that appropriate staff numbers & relevant skill mix are on duty at all times.7. To carry out regular appraisals and align education and professional development activities with the objectives of the department and organization.8. To ensure that the performance management system contributes effectively to the operation of the department and to the motivation of the staff.9. To create excellent business relationships and communication channels with senior management, staff, and customers (radiologists & referrers).10. To maintain strong working relationships with all Consultant Radiologists and to effect a non-restrictive practice for radiology services.11. To actively promote the services provided & seek out opportunities for further business development. Attend marketing functions specific to the Imaging department.Provides radiology services by directing and coordinating the services of radiology and diagnostic imaging procedures; overseeing staff in operation of imaging equipment, such, as x-ray machines, fluoroscopes, computerized tomography (CT) scanners, or magnetic resonance imaging (MRI) equipment.

Abu Dhabi

1. Manage daily operations of the hospital and ensure smooth operations. 2. Oversee the team within the individual specialty clinics to ensure the delivery of excellent services is provided to the patients. 3. Perform monthly reports to the Operations Manager and to develop the strategies for improvements. 4. Monitor the overall performance of the team within the hospital and implement the processes to improve operational efficiency.

Calicut Area, India

1. Building and maintaining relationships with clients and key personnel within customer companies.2. Conducting business reviews to ensure clients are satisfied with their products and services.3. Alerting the sales team to opportunities for further sales within key clients.4. Letting customers know about other products the company offers.5. Attending meetings with clients to build relationships with existing accounts.6. Achieving client relationship targets and KPI’s as set by the Head of Sales.7. Working closely with Account Managers and Sales Consultants.8. Escalating and resolving areas of concern as raised by clients.9. Carrying out client satisfaction surveys and reviews.10. Monitoring company performance against service level agreements and flagging potential issues.