- Managed day-to-day operations of a retail outlet offering a wide range of travel services, ensuringefficient service delivery and customer satisfaction Managing Retail outlet offering various travelservices.- Implemented sales strategies and lead generation initiatives to achieve branch targets, monitoringperformance metrics and taking corrective actions as necessary.- Led promotional efforts for the branch, coordinating with marketing teams to execute campaignsand events aimed at driving foot traffic and increasing sales.- Provided leadership and guidance to branch staff, fostering a positive work environment andpromoting teamwork and collaboration.Worked as Associated Product in 2020- Transitioned to product management role during the COVID-19 pandemic-induced closure of retailoutlets.- Played a key role in the development and launch of two new product lines: B2B services and luggagestorage solutions.- Gathered business requirements, collaborated with cross-functional teams, and contributed toproduct roadmap planning.- Served as subject matter expert for designated product categories, providing insights and guidanceto internal stakeholders.- Participated in sprint planning and execution, overseeing functional development and designconcepts from inception to completion.

Provide comprehensive travel management services to international corporate clients, ensuringsmooth and efficient travel experiences.- Coordinate all aspects of corporate travel arrangements, including flights, accommodations, groundtransportation, and visa processing.- Serve as the primary point of contact for corporate clients, addressing their travel needs,preferences, and concerns in a timely and professional manner.- Offer personalized travel recommendations and advice to clients, leveraging in-depth knowledge ofdestinations, airlines, and travel regulations.- Manage corporate travel budgets and negotiate favorable rates with airlines, hotels, and other travelsuppliers to maximize cost savings for clients.- Stay updated on industry trends, travel policies, and technology advancements to provide innovativesolutions and enhance service delivery.

Served as the primary point of contact for McKinsey and Company's India office, providingcomprehensive travel management services tailored to their unique requirements.- Managed all aspects of corporate travel arrangements for McKinsey and Company, including flights,accommodations, ground transportation, and visa processing, ensuring seamless and efficient travelexperiences.- Coordinated complex itineraries and travel logistics for McKinsey executives and employees,accommodating their preferences and meeting tight deadlines.- Developed and maintained strong relationships with key stakeholders at McKinsey and Company,fostering trust and confidence in our services and expertise.- Implemented customized travel policies and procedures for McKinsey and Company, ensuringcompliance with company guidelines and industry regulations.- Monitored travel expenses and budgets for McKinsey and Company, negotiating favorable rates withairlines, hotels, and other travel suppliers to optimize cost savings.- Provided proactive travel advice and recommendations to McKinsey and Company, leveraging indepth knowledge of destinations, airlines, and travel trends.- Responded promptly to inquiries, concerns, and emergencies, delivering exceptional customerservice and support to McKinsey and Company's travelers.- Collaborated with internal teams and external partners to resolve issues, streamline processes, andenhance service delivery for McKinsey and Company

Provided dedicated after-office-hours travel services to a portfolio of approximately 400 corporateclients, ensuring seamless and efficient handling of their travel needs outside regular business hours.- Managed emergency travel requests, last-minute bookings, and itinerary changes for corporateclients, offering personalized assistance and support to meet their urgent travel requirements.- Acted as the primary point of contact for corporate clients during non-standard operating hours,delivering timely and accurate travel advice, recommendations, and reservations.- Coordinated with airlines, hotels, and other travel suppliers to secure bookings, negotiate rates, andresolve issues on behalf of corporate clients, optimizing cost savings and service quality.- Responded promptly to client inquiries, concerns, and emergencies, demonstrating professionalism,empathy, and problem-solving skills in high-pressure situations.- Maintained detailed records of client interactions, travel preferences, and booking histories, ensuringaccurate and up-to-date information for future reference and analysis.- Collaborated closely with internal teams, including sales, operations, and customer service, to ensureseamless handover of responsibilities and continuity of service for corporate clients.- Stayed updated on industry trends, travel regulations, and best practices, continuously enhancingknowledge and skills to provide informed and effective travel advice to clients.

Provided exceptional customer service and support to members of Etihad Airways' loyalty programvia phone, email, and chat channels.- Addressed inquiries, concerns, and requests related to the loyalty program, including membershipbenefits, mileage redemption, account management, and promotional offers.- Assisted members in enrolling in the loyalty program, updating personal information, andtroubleshooting account issues, ensuring accuracy and confidentiality of sensitive data.- Resolved customer complaints and escalated issues as necessary, demonstrating empathy, patience,and effective problem-solving skills to achieve satisfactory resolutions.- Promoted loyalty program features, products, and services to customers, maximizing memberengagement, retention, and loyalty.- Conducted outbound calls and follow-ups to proactively engage with members, gather feedback,and promote loyalty program initiatives and promotions.- Collaborated with cross-functional teams, including sales, marketing, and operations, to addressmember needs and enhance the overall customer experience.- Maintained detailed records of customer interactions and transactions using CRM systems, ensuringaccuracy and completeness of information for reporting and analysis.