Axis Bank Pvt Ltd. – Maintenance of OTRS Ticketing Tool Work on Support application OTRS ticketing tool to our client. Give full support on front end as well as back end. Installation of OTRS packages and provide UAT service.•Preparing daily checklist for All Servers, which includes Disk size and utilization, running processes, application status.•Administration of day-to-day activity and User & Group Administration, File permissions. •Move, Copy, Archiving & Compression of files.•Scheduled the task in crontab and monitor the same and Setting Access Control List (ACL)•Work on Support application OTRS ticketing tool to our client. Give full support on front end as well as back end.•Participate in Weekly activity of applications and Application live servers logs, error logs and resolving onsite issues