Nikhil Sokhal Email & Phone Number

United Kingdom

Dubai, United Arab Emirates

Leading the development and execution of training strategies for a boutique retailer in the Middle East during significant transformation projects. Implemented Oracle Fusion Cloud, Power BI, and IBM OMS (Order Management System) at the client site.Managed a team of 20, driving the overall strategy, conducting Needs Analysis, and leading internal Train-the-Trainer (TTT) sessions.Worked closely with senior stakeholders to ensure alignment of training initiatives with business objectives.Developed communication strategies and Business Readiness Gates (BRGs) to assess and report on project readiness.Evaluated the effectiveness of training delivery and provided data-driven recommendations for improvement

United Arab Emirates

Wolverhampton, England, United Kingdom

Birmingham, West Midlands, United Kingdom

Redeveloped the entire catalogue of training materials, including User Guides, Quick Reference Guides (QRGs), e-learning modules, and FAQs.Managed the training for the Aderant Practice Management System (PMS)implementation, covering modules such as Billing, Time Recording, Reporting, and others.Delivered training on various systems, including Document Management Systems like iManage, Time Recording applications such as InTapp, and bespoke internal systems like Electronic Payment System.Ensured training programs were aligned with business needs and supported the firm’s technological transformation

Birmingham, United Kingdom

Managed the training of new consultants across the UK and EMEA, with a focus on Salesforce and sales techniques.Led a project to revamp the e-learning offering using Articulate, enhancing the quality and accessibility of training resources.Delivered Salesforce reporting suite training to senior stakeholders, including partners, ensuring they were equipped with the necessary skills to utilize the system effectively.

Wolverhampton, United Kingdom

Delivered training on hospitality systems, including hotel management and booking systems, and Celestra’s Beanstore system.Successfully managed and delivered training across 500 bars and hotels.Led the new joiner program, comprising a 3-day training course to onboard new employees effectively.Updated existing training materials to ensure they were aligned with business changes and system updates.

Emea

Managed a team of 10 field operatives as part of the Google Maps team.Oversaw data collection efforts to enhance the accuracy and functionality of the Google Maps application.Coordinated field operations to ensure high-quality data was collected efficiently and effectively.

Emea

Working as part of a busy, fast environmental indoor Google mapping team.Data collection using proprietary software.Installing, configuring and testing Bluetooth beacons.Extracting and processing data using proprietary software.Identify recurring problems and work with management team to make improvements.Liaise with the team regarding logistical operations.Working internationally across EMEA.Working between 50-60 hours a week.Responsible for my own planning of assignment.Working independently to organize personal schedules.Collectively working as, a team to reach competitive company and personal targets.

United Kingdom

Effectively delivering training to groups of 10 + attendees.Proactively monitoring and recording development.Working in the field based around the UK.Working close to project manager relaying performance updates.Creating and deploying effective training material. Managing time efficiently.Configuring applications and emails on appropriate devices.

Birmingham, United Kingdom

Consistently smiling and greeting customers into the store.Working hard to meet/exceed company targets.Proactively talking to customers and meeting their personal needs.Handling customer complaints and dealing with them efficiently.Effectively providing training to new starters.Training on new products and in-store systems.Delivery of morning training sessions.Coach individuals who require support.

Wednesbury, West Midlands, United Kingdom

Training new team members.Enforcing all polices and procedures set by the company.Complete end of day tasks; cash count, closure of store.Undergo and participate in team meetings.Monitor performance for other staff members.Report directly to store manager.Managing and monitoring staff attendance.Participate in recruitment.Looking at ways to improve systems and procedures

Wednesbury, West Midlands, United Kingdom

Consistently meet set periodic sales targets set by management.Smiling and greeting customers.Work hard to meet/exceed company targets.Ensure all stock is clearly and correctly priced.Strong attention to detail when processing sales.

Birmingham, United Kingdom

- Interacted with customers in a friendly and polite manner, offering information and guidance on products and answering queries.- Maintained and replenished displays as necessary.- Developed an understanding of sales skills in a retail environment enabling an effective level of customer service.

Agce Applied Double Award, Ict

Double Award ICT GCE

Gcse, Multiple Subjects