Nikhil Solanki Email and Phone Number

Journey With Wipro: Versatile Joined Wipro (Meta Ads) project as a trainer duringthe pilot. Contributed to structuring the processoutcomes and reporting Lead & presented WBR/MBR reviews in absenceof Team Leaders. Global first Initiatives: Written PKT for new hireTrainees, Audit the Auditor, Newsletter & GlobalFlag process. Created backup resource for Training needs. Managed MPP for more than 6 months. Awarded: Inspiring Performance, Going Above and beyond, BestTraining Support (2) & Creative Excellence AwardData Excellence: Expertise in Excel QA Dashboard Calibration Accuracy Report Capacity Planning etc. PowerPoint/Google Slides Google Studio (Basic)Client Management: Customer satisfaction Problem-solving abilities Understanding client needs Trustworthiness ResponsivenessManaged Partner Programme (Meta): Efficiently developed and implemented two high-quality grids across five vendor partners. Initiatedwith one pilot and expanded to five partners, utilizing1 to 7 resources Single point of contact for the program for 6 months,which includes: QA operations, Partner and QA Training,SOP creation, client management

 New Hire Onboarding Curriculum Development Stakeholder Management Quality Assurance Continuous Learning InitiativesPilot Projects:Olx Autos (Allsec Technologies Ltd.): Piloted 3 LOBs, Chat support, Inbound & Outbound calling Scaled the business from 5 to 25 seats in 6 months Recognised as Time Machine, Brainiac & ReportingGenius.