Role: Inventory ManagementResponsibilities : • Prioritizing orders for different order pools.• Creating and releasing orders on scanners through MS dynamics.• Stock take, cycle counting and pick face locations control.• Handling customer returns and preparing credit back reports.• Maintaining and providing row material for production.• Maintaining a quality check on raw material and finished product.• Allocating finished product for dispatch.• Also helping dispatch team in checking and creating dispatch tickets for orders to our retail stores and to customers.

Clients: AIA, PAK’nSAVE, CountdownRole: IT TechnicianResponsibilities : • Technical troubleshooting related to hardware and software.• Desktop assembling and on-site installation services.• Upgrading hardware and software to meet with latest technology.

Role : Depot Hand Responsibilities : • Handle consignments in order to meet the on-time connectivity targets and processes.• Verifying the hazardous material product description, determine any discrepancies in the paperwork and verify proper placarding.• Follow-up on consignment statuses as a result of internal customer’s queries or a reported discrepancy.• Sort and label consignments to the correct delivery area/unit.• Manifest and prepare freight for lodgment into the line haul network.

Associate -Technical SupportClient: AT&T, USARole : Integration Testing EngineerResponsibilities : • Understanding the requirements • Creating test plans• Designing test cases.• Executing test cases.• Debugging issues and raising defects.• Attending specification requirements reviews with system engineers and developersTools and Technologies : • Agile methodology• Waterfall model• Rally• TDP• JIRA• PUTTY• MySQL• SOAP-UI• QCSkills :• Web-Services testing• Manual software testing• Database testing• Sanity testing• Regression testing• Microsoft Excel• SQL• UNIX• XML

Junior AnalystClient: COMCAST, USARoles : Technical assistance, Customer service & Vendor support.Responsibilities : • Checking service status of account in diagnostic tools.• Understanding of web technologies and cable setup.• Troubleshooting of technical issues related to modems & Routers.• Upgrading services packages as per customer’s requirement.• Updating status in internal as well as client tools for future use.• Upselling more packages with bundle deals during chat. HQR Limited, AucklandJun 2016 - Aug 2017Tech Mahindra Limited, India Full Time Associate -Technical SupportClients:Role: Responsibilities :AIA, PAK’nSAVE, CountdownIT TechnicianSIMX Limited, Auckland Inventory ControllerRole : Responsibilities :Inventory Management Stock take, cycle counting and pick face locations control. Handling customer returns and preparing credit back reports. Maintaining and providing row material for production. Maintaining quality check on raw material and finished product.  Allocating finished product for dispatch. Also helping dispatch team in checking and creating dispatchtickets for orders to our retail stores and to customers.  Technical troubleshooting related to hardware and software. Desktop assembling and on-site installation services.Upgrading hardware and software to meet with latest technology.

Services : HARDWARE :• Desktop assembling• Desktop, Laptop service• Printing solutions• Troubleshooting and Upgrading system configurations Like RAM, Hard disk, LAN card SOFTWARE : • Operating system installation• Application installations• Drivers installations• Data recovery• Phone firmware installation and upgrade