Responsible for overseeing and managing the successful delivery of complex information technology projects. Actively involved in monitoring project progress, identifying risks and issues, and implementing effective mitigation strategies to ensure project success.Engaged in providing guidance & supporting informed decisions regarding the selection and implementation of IT systems and solutionsPassionate about mentoring and coaching budding resources and fostering a culture of collaboration, innovation, and continuous improvement with an excellence oriented mindset.

Leading strategic planning, governance & execution of entire Business Unit. Responsible for managing key stakeholders and overseeing project governance for technology & back office operations across a client vertical.Adept in handling turnkey project with challenging environment and critical delivery deadlines. Focused on driving growth & continuous improvement mindset across all teams & resources for collaborative success.

Supporting the C-Level executives with organization level processes to enable growth by developing a culture of leadership and progressive improvement.Developing succession layers with key leadership attributes for collaborative growth across all organizational verticals.

Managing programs under multiple verticals and overseeing project deliveries to ensure project profitability.Supporting project stability by establishing standard processes for documentation, execution and sustainable growth with time.Mentoring individuals and grooming leadership skills to build succession for self sustainability across all projects.

• Managed quality assurance of change implementation for multiple projects with strict timelines• Performed requirement document analysis and adhoc requisite documentation• Created project issue tracker for specific changes along with implementation timelines• Covered daily meetings for planning, status update and feedback• Achieved critical error free pilot project delivery for elite client-BMW Motorrad

Managed daily & monthly sales targets for upselling additional cellular contracts and devices to existing UK client customer base.

Managed a team of 10 agents to achieve monthly sales targets in line with offshore client expectations• Produced accurate reports on team performance for senior managers• Initiated week off swap technique in existing staffing process without compromising daily head count availability• Conducted interviews and imparted training during recruitment of new staff• Ensured a positive working environment amongst high pressure for sales

• Managed lifecycle of Router order and delivery (essential for client VPNs)• Assisted customers with Auto loan account queries and provided technical support