Nikhil A Sayli Email & Phone Number

Bengaluru, Karnataka, India

Client Relationship Management: Building and nurturing relationships with high-value clients, understanding their unique needs, and providing tailored financial solutions.Customer Success: Ensuring clients are satisfied with our services by proactively addressing their concerns and continuously enhancing their experience.Strategic Planning: Collaborating with cross-functional teams to develop and implement strategies that drive customer engagement and retention.Financial Expertise: Deep understanding of financial products and services, with the ability to provide expert guidance.Communication: Strong communication skills, both written and verbal, ensuring clear and effective interaction with clients and team members.Problem Solving: Adept at identifying client issues and developing innovative solutions to address them.

Karnataka, India

• Retention of 1000+ customers every month by addressing their grievances via phone calls and emails• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.• Provided statistical and performance feedback and coaching and administered performance reviews for skill improvement of Team Members• Having regular meetings with the stakeholder and implementing new ideas in terms of the Dialer Strategy.• Lead team of 15 members while providing exceptional customer service, enabling a steady flow of revenue of 75L every month

Bangalore

• Worked as a conduit between the product team and business team to enhance user experience and help streamline the product lifecycle• Collaborated with sales and marketing departments to support project rollout.• Providing a steady flow of revenue of 5L every month by addressing customer’s needs• Working with various Loan Verticals (Avanse, IIFL, Fullerton, INCRED, Kotak, ICICI, ABFL)• Retained 200+ customers and reduced the churn by 32%

Bengaluru, Karnataka, India

• End-to-end sales management from the organic generation of leads and having a conversion rate of 73% on those generated leads• Executed the pilot phases of new marketing campaigns (Namely: Corporate, Newspaper & Apartment Campaigns) to boost revenue. Spearheaded sales in Bangalore for the said campaigns.• Monitoring sales call conversion and leads engaged through Customer Relations Software (CRM)Generated revenue of 4.5L every month and overall generated revenue of 1.14 CR

India