Nikhil Bansal Email and Phone Number

• Provide first-line support for hardware, software, and network issues for end-users via email, phone, chat, or in person.• Assist users with system access, account management, and software installations.• Log, track, and prioritize support requests and incidents in a ticketing system. Ensure timely resolution or escalate issues to higher-level IT staff if necessary.• Diagnose technical issues by analyzing symptoms, performing root cause analysis, and applying appropriate fixes or workarounds.• Perform routine maintenance tasks such as software updates, system backups, and security patches to ensure smooth operation and security.

• Performed chemical and physical analyses of finished products, bulk, in-process, validation and stability samples of generic pharmaceutical products using analytical instrumentation such as TLC, FTIR, Coulometer, Pump Metering Reproducibility, Karl Fischer, pH Meter, and wet chemistry techniques.• Generated accurate results that conform to current specifications, according to Good Manufacturing Practices, in-house, compendial (USP/NF, BP/EP) and regulatory requirements (HC/FDA/EMA).• Documented all observations and data obtained from testing in LabWare LIMS as per established SOPs and Good Documentation Practices in a timely manner.• Recognized out-of-specification (OOS) or out-of-trend (OOT) results and assisted in the completion of lab investigations, under the direction of the Supervisor.• Performed daily calibration of laboratory equipment such as Balances, Karl Fischer Titrator, and pH meters according to the calibration program and GMP requirements.• Prepared testing reagents used in sample analysis and monitored expiry dates for each solution.

• Demonstrated a passion for cost savings by developing a semi-automated inventory management system that saved the company 50 man-hours per month by tracking all samples and consumables in the lab.• Performed quantitative sample analysis of raw materials, in-process, and finished cannabis products using a Waters Acquity UPLC H-Class with Empower 3.6.• Documented and compiled all observations and data in a laboratory notebook as per established SOPs and good documentation practices.• Interpreted results obtained from finished product testing, recognized OOS or out of trend results and reported them to the supervisor. Worked in collaboration with the supervisor to complete the resulting analytical investigation. • Created an automated reporting system that saved 40 man-hours per month by automatically compiling data obtained from testing in a report template, for the client. • Prepared testing reagents used in sample analysis and monitored expiry dates for each solution.• Maintained the internal supply of laboratory materials, supplies, reference standards, HPLC/UPLC columns, reagents, and chemicals required to carry out the testing. • Performed daily calibration of analytical balances, pipettes, and moisture analyzers.• Performed all tasks in strict compliance with Health Canada’s Cannabis Act/Regulations.

• Assisted customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.• Assisted the management team in the training and supervising of employees.• Complied with retail policies regarding inventory control, sales procedures.

• Created intentional experiences for customers by building authentic relationships and appropriately determining needs.• Successfully drove sales by educating on the brand and products.• Demonstrated a high level of cannabis knowledge and curated experiences that went above and beyond expectations