System Engineer
Current● Deploying, Configuring, Troubleshooting, and Guiding Clients in an OpenSUSE environment (Superna Eyeglass, Ransomware Defender, and Easy Auditor).● Setup, debug and recreate customer networking and cluster environments (virtual machines, load balancing, Failover/Failback, shares, exports, quotas).● Perform a health check by reviewing the logs and reports generated by the eyeglass machine to prepare customers for pre-upgrades.● Provide real-time remote troubleshooting via Webex and… Show more ● Deploying, Configuring, Troubleshooting, and Guiding Clients in an OpenSUSE environment (Superna Eyeglass, Ransomware Defender, and Easy Auditor).● Setup, debug and recreate customer networking and cluster environments (virtual machines, load balancing, Failover/Failback, shares, exports, quotas).● Perform a health check by reviewing the logs and reports generated by the eyeglass machine to prepare customers for pre-upgrades.● Provide real-time remote troubleshooting via Webex and Zoom.● Gather data on integration issues and vulnerabilities and report all findings, including improvement recommendations via the Zendesk ticketing system. Show less