Nikhil Dev Email & Phone Number

New Delhi, Delhi, IN

New York City, US

• Works as a Global IT team to deliver the cost-effective solution.
• Manage the India service desk operation.
• Develop IT strategy, identifying technology solutions to improve employees/ business experience, engagement, productivity etc.
• Implement and oversee technological upgrades, optimizations/ process improvements, and major changes to the information technology environment.
• Coordinate with the various departments in the organization to ensure information technology goals are achieved.
• Advise various departments on IT best practices.

New Delhi, IN

• Supervised 4 regional office and their hospitals IT Operations
• Led the information Technology infrastructure; acted as an In-charge of scaling, increasing performance, and providing great team member experience in order to help drive forward business success based on world-class.
• Managed & administered Hospital ERP Application Shivam (HIS) and Time Attendance Software
• Defined and implementation of IT policy & procedures
• Involved in IT budget planning
• Implemented new technologies as per the business requirements

Gurugram, Haryana, IN

• Headed a team of 8 professional engineers
• Managed the IT project management, Hotel’s IT operations & data center, and IT infrastructure
• Oversaw Hotel Application i.e. Opera / Tusche / WINHMS / Alif, hotel network & server administration, email server administration, and IT ERP & other applications management; applied ITIL practices
• Implemented new technologies as per the business requirements
• Digitized process by designing the application based on process requirement

Mumbai, Maharashtra, IN

• Managed the IT operation for the Maldives hotels and IHCL Corp office.
• Headed a team of 3 engineers for managing the IT Operations & Data Center.
• Administered and managed IT Projects, & diff Hotel Opera PMS & other Applications
• Applied ITIL practices
• Implemented new technologies as per the business requirements

Mumbai, Maharashtra, IN

• Mentored a team of 8 professional engineers
• Implemented ISO 27001 IT Certification for IT Department
• Lead the in Hotel IT Pre opening Projects
• Designed network for new requirement of IT in the hotel
• Administered the IT infrastructure, hotel’s IT operations & data center
• Facilitated management of Hotel applications i.e. Opera / Touché / WINHMS / Alif

• Worked as Network administrator for IHG South West Asia Corp office. support management for diff Application i.e People Soft, Backup, antivirus & related user applications.
• Management of SAN storage solution and data center monitoring and support
• Administration of MS Exchange server, Domain Controller, Active directory.
• Provided support for Holidex reservation system.
• Represented India ITin Asia Pacific IT Helpdesk Team & Co-ordinate with Other Head offices in Sydney, Atlanta & Singapore.

Gurgaon, Haryana, IN

• Posting: QUEST PLC– Gurgaon as a System Administrator
• Management and designing the Network Security Policies in coordination with Head office.
• Management of Data Center.
• Administration and Troubleshooting Exchange Server 2003, File server, Antivirus server.
• Vendor management.
• Co-ordinate with US Head office for any issue related to Network or Application.

New Delhi, Delhi, IN

• Responsible for implementation & management of windows based network.
• Responsible for Backup (ARCserve) of file and print servers, Exchange server.
• Troubleshooting with Desktops, laptops & printers.

• Managing, Configure & troubleshoot with Local network and Internet connection.
• Troubleshoot with Network (WIN 2003) issues.
• Troubleshooting with Hardware and Desktop computers.
• Provide Network and desktop Support to more than 200 users.

Draper, Utah, US

• 6 Weeks Summer Training was a part of curriculum during sixth semester of Engineering for Industry exposer and project.
• Member of Network team for LAN implementation of banking software with ATM Connectivity.
• Troubleshoot with computer Network (LAN) & hardware.

Bachelor Of Engineering - Be, Computer Science

10+2, Science