Nikhil D'Lima Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Reviewed and analyzed business processes and identified potential areas of improvement.
• Analyzing key performance indicators (KPIs) related to sales, production, and operational efficiency, generating actionable insights for continuous improvement.
• Collaborating with cross-functional teams to streamline processes and ensure timely delivery of orders.
• Overseeing supply chain operations, inventory management, and procurement activities, ensuring timely delivery of products and meeting customer demands.
• Well-versed in problem-solving, decision-making and conflict resolution.

Bangalore Urban, Karnataka, India

• Project Proposals:
• Conducted thorough research to understand client needs and industry trends, informing the creation of compelling project proposals.
• Developed detailed project proposals outlining objectives, scope, timelines, budget, and value proposition tailored to client requirements.Support in developing and launching the company's loyalty campaign:
• Assisted in the planning and development of a successful loyalty campaign aimed at engaging existing customers.
• Supported the execution of the campaign, ensuring timely deployment of materials across multiple channels.

Dubai, United Arab Emirates

• Developed the distribution & project channels within the assigned territories and established these channels in new markets.
• Instrumental in establishing a local assembly in Bangladesh, strategically leveraging local resources and conditions to optimize operational efficiency.
• Cultivated and nurtured strong relationships with key clients, distributors, and partners, ensuring high levels of customer satisfaction and repeat business.
• Organizing sales and marketing activities within territories with the close cooperation of partners, to cover seminars, trade shows, dealer meets etc.
• Supported product management teams in launching new products, markets and channels by conducting product training and developing promotion strategies.
• Conducted comprehensive market research and competitive analysis to identify trends, customer preferences, and emerging opportunities.

Dubai

• Maintaining customer relationship by visiting store managers, department managers, and retail sales staff; responding to their queries and requests.
• Advising dealers about product placement to maximize customer interest and sales.
• Responsible for providing dealers and their sales teams with necessary technical expertise to enable them to better sell the product. This involves printed and electronic promotional material and product training.
• Close liaison with the field force to assess the response and suitability of current promotional material and to ensure that the printed promotional material is being used optimally.
• Act as point of first reference for all product related inquiries and work collaboratively with colleagues to address any issues that may arise.
• Determine product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.

UAE

• Established optimal product pricing by leveraging comprehensive market research, analyzing production and sales costs, projecting sales volume, and evaluating expenses related to special and customized orders.
• Assumed the role of enhancing dealers' and their sales teams' product knowledge to facilitate improved sales. Achieved this through the development of informative print and digitalpromotional materials, coupled with.
• Took charge of formulating accurate product forecasts while maintaining vigilant oversight of inventory levels in collaboration with dealers. Fostered seamless coordination with production teams to ensure timely supply.

UAE, KSA & Bahrain

• Sale of wood products throughout the Middle East.
• Played a pivotal role in driving exuberant sales within the marketsegment responsible for generating 65% of the company's totalrevenue.
• Key account management for the KSA and Bahrain Markets anddeveloped new buyers for timber and panel products of PVS fromthe origins - China, Malaysia, Romania, Brazil, Indonesia, Africa.
• Provided strategic guidance to the procurement team, shapingdecisions on volumes, prices, grades, and origins to achieve adistinct competitive edge.
• Cross-selling of various other Timber products like MDF, FilmFace Plywood, Hardwoods & Softwoods.

Bangalore

• Enhanced Search Relevance:
• Evaluated user search queries, identified trends, and collaborated across teams to optimize search results for accuracy and relevance. Provided actionable feedback for search algorithm enhancement.Issue Resolution and.
• Detected and addressed search-related anomalies, working closely with engineering and product teams to troubleshoot and ensure prompt issue resolution. Maintained high search result quality standards.Cross-Functional.
• Collaborated with editorial teams, and product managers to improve search results, align strategies, and contribute insights for the development of new search features.Performance Metrics and Training:
• Monitored performance metrics, identified areas for improvement, and implemented strategies to enhance search effectiveness. Played a role in training new team members and sharing knowledge within the team.

Bachelor Of Commerce, Human Resources Management And Services

Activities and Societies: Mad Ads, Cultural Team, Sports Team

Education record