IT Cluster Lead, South Cluster Infrastructure, Applications, Projects &Operations Provisioning and IT Service management for enterprise connectivity • Raise orders with central teams for MPLS requirements, incident management and SLA monitoring. • Conducting Operations Review meeting with business teams to review services. Asset Management•Budget, liaison with central teams for procurement and manage allocations for end user resources. •Handle end user grievances during review meetings with departments.  BI Analytics• Working with central project team to move reports to BI from traditional MIS for key functions like Marketing, Sales, Finance, Service delivery. • Promoting and driving adoption of BI with end users across the south region.  Project Management•Coordinate as project lead for key central transformational projects: Vtopup Application Upgrade (channel partner application), “One MIS” for moving all reporting requirements from single source, EKYC Launch. •Planning and War room support post implementation. Projects & Adoption of new applications•Follow key metrics to track adoption of new applications (Lead Management System, BI, Service Center Management, etc)•Promote through sessions and frequent communication of features and benefits to end user community &forums. Governance •Frequently travel to regional and other key offices to meet end users from the business community.•Track minutes of meetings towards closure with relevant internal and vendor teams.•Promote and follow key metrics to track and encourage adoption of new applications. People Management• 50+ indirect vendor reports based out of all 22 circle regional offices and DC location of Idea Cellular.  Network Segregation Project - Planned, managed and governed execution of a PAN India project for better network control, management and security across all the circles. Recognized for excellence award from company CHRO for execution of this project.

During my stint of 6 months at the corporate HQ of the Aditya Birla Group I was actively involved in IT projects related to Unified Communication and Idea/Innovation Management.

As a summer intern, I was assigned a project to do a detailed completion analysis of 10+ cloud ERP providers and present it to the senior management. SaaS ERP providers were compared based on their geographic presence, customer base, features and functionalities, support services, partner ecosystem, integration capabilities and legal clauses.

• Worked as technical associate for 2 accounts – Cisco Inc and Marsh Insurance Co. • Development of SQL, PL/SQL scripts, Oracle Forms &Reports