Nikhil Khattar Email & Phone Number

Accomplished professional with a distinguished 21+ years experience in Operations, SaaS-based HR Tech & Shared Services, showcasing expertise in customer success management and the successful implementation of large-scale tech solutions. Currently at the helm of the Customer Success vertical for PeopleStrong, spearheading initiatives for Pan India customers, ensuring their sustained success along with leading large size team of Customer Experience & Customer Success professionals. Key Skills:Customer Success Management:Excel in fostering robust, enduring relationships with customers, ensuring their long-term success with proven ability involving understanding unique business needs and tailoring solutions to drive value and satisfaction. HR Shared Services:Backed by extensive knowledge, I bring hands-on experience in HR operations, onboarding, employee engagement, performance management, and payroll. Well-versed in HR best practices and regulatory requirements in the Indian market. Implemented and leading multiple large size Hr Shared Services for some top conglomerates in India. SaaS-Based HR Tech:With a deep understanding of SaaS-based HR technology solutions, including HRMS, ATS, LMS, and performance management systems, I specialize in leveraging technology to streamline HR processes, enhance efficiency, and improve the employee experience.Large-Scale Tech Implementations and Support Management:My career highlights include invaluable experience in managing large-scale tech implementations and providing unwavering support for seamless operations. Adept at ensuring the success of complex tech solutions, backed by a commitment to delivering exceptional support.Project Management:Adept at managing complex projects with multiple stakeholders, resources, and deliverables, have a proven track record of seamlessly implementing HR technology solutions for large-sized customers, ensuring high adoption rates.Strategic Planning:Armed with strong strategic thinking and problem-solving skills, align customer goals with organizational objectives & develop customer success strategies and drive initiatives to achieve mutually beneficial outcomes.Leadership:Experienced in leading cross-functional teams, my leadership style involves providing guidance and fostering a collaborative work environment. I am recognized for mentoring and developing talent, driving employee engagement, and achieving team goals.

Listed skills include Talent Acquisition, Networking, Bpo, Human Resources, and 19 others.

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  Kalinga University, Raipur

  Bachelor Of Arts - Ba