Nikhil M Email & Phone Number

New York, Ny, Us

Leading Sales Operations toImprove process efficiencies, Sales and Account Management team's Productivity and building best in class customer journey for our Growth/SMB Publisher and Advertiser customers

New York, Ny, Us

New York, Ny, Us

New York, Us

A trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes and systems that scale. Manage Gainsight and Salesforce that facilitate Customer Success activities; and all aspects of the tech stack in close coordination with cross-functional customer success group including but not limited to Techincal Account Managers, Account Managers, Finance Team, Support Engineers, Solutions Architects, Product, and Engineering Team.

New York, Us

Leveraged data to identify and assess areas of operational inefficiency within existing business operations.Supported VP of Revenue Operations to build Sales Operations Team in identifying gaps, defining roles and objectives in the hiring process.Developed, recommended, and strategized optimized processes and systems, primarily Salesforce, to enhance efficiency and profitability.Tracked emerging trends and industry best practices to improve processes and policies in support of organizational goals.Managed the salesforce development team in several customizations projects to build assets including VF Pages, Apex and custom workflowsManaged and measured sales territory implementation and iterations, Lead routing in Salesforce.Managed administrators of all sales productivity tools (LinkedIn Sales Navigator, Salesloft, Toutapp, RingCentral, Adobe Echosign, Conga, Datafox, LeadIQ, Everstring, Bizible, FullCircle, CRM Fusion, SimiliarTech, Openrpise, SimiliarWeb, Rainking) and ensure adoption and usage.Drove Key Metrics Including:Sales Activity Metrics and Salesforce forecasted numbersQuota achievement metricsRevenue and Churn metricsJira Ticket Processed and Response time to sales inquiries Sales Volume by Territory Accounts: percentage of penetration into accounts within a sales reps territory. Opportunity Win RateAverage Deal Size

New York, Us

Worked with marketing team to manage sales and customer prospecting through Marketo and support team in other demand generation initiatives

• Manage operations and organize more than 20 workshops• Create a network of resources and improve relationships with current partners• Liaison with entrepreneurs, design thinkers and innovators across NYU and NYC• Increase student involvement at NYU using Marketing Commmunication tools

New York, Ny, Us

• Developed a Business Plan for Social Media Products to expand company’s product portfolio and improve targeting capabilities• Researched and analyzed Ad fraud impact on digital campaigns and submitted a point of view on preventive measures• Worked with a team and proposed audience personas to adapt to new trends in media consumption and improve product placement

Dubai, Dubai, Ae

• Improved UX design of company’s ecommerce website using optimization techniques including A/B split & Multi-Variant testing• Analyzed conversion and performance reports to forecast trends and worked with business development team to manage budgets• Implemented outbound marketing including B2B lead generation, remarketing and customer retention programs in conjunction with the sales and customer services teams• Implemented Search Engine Optimization (SEO) to ensure company websites' listed in multiple top 5 listings• Executed SEM strategies: Insertion Orders, Ad copywriting, Keyword generation & segmentation and increased sales by 30%• Planned and implemented promotional campaigns and increased fanbase on Facebook page by 150%• Developed a product-centric content marketing strategy to raise brand awareness across channel/reseller/social media space • Developed innovative contests on social media and increased footfall in retail stores by 18%

Dubai, Dubai, Ae

• Defined the vision, goals and set the strategic direction for the company• Built a road map towards the company’s technical vision and lead all aspects of development, according to its growth objectives• Worked with clients from Canada and Dubai on projects including Social Media Marketing, SEM, Web Development• Generated leads and handled accounts with multiple clients apart from actively promoting our services among potential clients

Dubai, Dubai, Ae

• Prepared enquiry and online conversion reports for the CEO and recommended effective strategies and improved sales by 30%• Designed innovative and sophisticated strategies & advertising campaigns to market real estate on search engines & social media • Managed advertising operations of the company including campaign objectives, found target audience, structured key messages, planned program sequencing, and key metrics or benchmarks within specified budgets• Built monthly research reports by searching and collaborating records from various databases using CRM tools• Led the outsourced development team for various web portal developments of the company and ensured new business that uniquely deliver exceptional value to clients• Developed and evaluated reports for sales performance analysis and worked to optimize the process over time

Dubai, Dubai, Ae

• Utilized hindsight/analysis data, market research and consumer insight to determine opportunities for future planning• Examined keywords, augmented visibility on search engine result pages through the use of paid placement, contextual advertising and paid inclusion• Oversaw IT/web administration database online contents, materials as well as SEO (Search Engine Optimization) for the websites• Administered company’s website, property sites, researched sales and leasing properties of Asteco’s clients, advertised projects details on websites, newspapers and banners• Gained comprehensive knowledge of Web Analytics (click tracks, Google analytics), Google AdWords for companies accounts• Performed daily data queries and prepared related reports using advanced Excel functions and pivot tables

Dubai, Ae

• Created product demand/ awareness through customer awareness campaigns, market surveys/ analysis, promoted through additional incentives, targeting consumers and channel marketing partners• Supported 15% rapid sales growth through development and implementation of cost effective promotional activities

Consumer Neuroscience

Master Of Science (Ms), Management Of Technology Executive Program, Engineering/Industrial Management

B.E. (Hons.) Electrical & Electronics Engineering, Electronics, Physics, Mathametics, English

12Th, Ssc

10Th, Cbse