- Oversee and shape the entire operations and development of the business. - Managing a high performing team of professionals in the shared service activities of GBS- IT Application Development, Talent Acquisition, Contact Centre, Travel & Tourism Desk, Marketing & Branding and HR Operations. - Develop, deliver and drive a robust framework, ensuring this in line with organization strategy. - Investigate and respond with root cause analysis for escalated matters and management concerns as they arise. - Work with seniors/stakeholders to solve and design new processes. - Define and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals. - Drive process improvements across all of the various teams to deliver on efficiency metrics. - Lead the team to meet business objectives by developing talent. - Build and maintain effective communication channels between employees.

* Executive Assistant to MD & CEO, Senior Manager II- MD Secretariat, Corporate Office_ ESAF Small Finance Bank_ February 2019 to June 2021* Head- Projects & Service Quality- Senior Manager I_ Centralised Operations_ Head Office_ ESAF Small Finance Bank, July 2017 to January 2019Centralised Operations- Clearing, Payments & Collections | Liability Operations- Account Opening & Customer On Boarding | Retail Assets Operations| Cards & ATM Operations• Lead continuous improvement, process re engineering and Internal Financial Control (IFC Implementation) activities of Centralised Operations.• Project Lead for Implementation of CKYC (Central KYC Registry) and on boarding of live accounts.• Assisted various teams for implementing continuous improvement framework- Clearing & Payments, Liability Operations (Account Opening and Customer On boarding), Retail Asset Operations and Cards & ATM Operations.

* Consultant- Global Transaction Banking- Solution Delivery & Implementation- iGTBCash Management· As a Business Analyst assisted the project team in achieving their goals and successfully provided sign off on time· Played a vital role as a Consultant with client in gathering requirements and written scripts- Business Requirement Documents (BRD)· Preparation of Functional Specification Documents and update the same to the team· Actively interacting with Development, Testing and Delivery Team to discuss and Project progress· Reviewing test cases and providing floor assistance to all the team members in executing the test scripts· Preparing daily status reports and updating the same to top officials including Platform Heads.Projects Handled: a.) IDFC Bank- Cash Management System Implementation b) HSBC India- Cash Management System- Collection- Phase 2 Implementation

Team Leader_ Cash Management Service Operations- CPC Chennai* Manager- April 2013 to March 2015* Deputy Manager- November 2010 to March 2013BAU Operations· Monitoring of all BAU Operations of team and reporting daily MI to the corporate office· Reconciliation of pooling account to avoid delay in Settlement· Monitoring Payment Operations request for RTGS/NEFT Bulk Upload· Resolve escalated issues in order to ensure timely and effective transaction execution· Client on Boarding, Payment Mandate and Master Updation for Settlement Banking clients· Processing of Centralized Payment Processing Unit requests for vendor paymentsRisk & Control· Monitor Process Adherence, Service Quality and Records Management· Coordinator for BCP activities at Chennai- Karapakkam for Exchange Clearing & RTGS CellMumbai· Supported Process risk review for all processes and proactively looked at risks and build a risk culture.Value Creation / Improvements / Projects/ Business Excellence· Project lead in centralization of Settlement Banking activities and preparation of work flowdocuments· Actively supported the building and rolling out of a continuous improvement framework in CGMO · Operated with a collaborative approach and actively supported in successful delivery ofvarious initiatives and project· Focused on Simplification, Standardization and Optimization of processes. Prepared SOP document and Work flow document· Proactively identified and executed end to end process improvement opportunities· Strive to be a true facilitator for all business segments and spread the spirit of I Solve· Sustain 5S implementation and ensured successful audit of at least 90 % conformancePeople Management· Engaged with teams formally on regular basis· Actively participated in Employee Engagement activities like Fun Club and Sustainability Week· Supported Buddy program for new joinees and SPOC for HR activities

Assistant Manager:- Wholesale Banking Operations/ Cash Management Services• Responsible for overall Corporate Banking Branch Operations with focus on Cash Management, Payments, Remittances, Depository Operations and Customer Service• Verification and Authorization of all entries of Cash Management instruments and transactions• Cash Collections Management and ensuring dispatch of the schedules to the right location in time• Manage and Callback of vouchers and records with report of transactions inputted/ authorized• Maintain relevant reports and registers and store all security documents/ forms, numbered instruments and maintenance of proper records• Handling Client Service Desk and Information Systems • Verification and Authorization of entries-Transfer, Credit Card and Clearing Cheques• Monitoring Electronic Fund Transfers and Daily reconciliation of Nostro Accounts• Five S Sustenance and Records/ Voucher ManagementAchievements:-•A core member in conducting MICR Implementation Survey for Reserve Bank of India- Kottayam District, Kerala •Champion in Cash Management Collections (Mini Hub- All India Basis) - Kottayam Branch•Member of Five S and Lean Sigma Implementation Team - Kottayam Cluster•Member of Records/ Voucher Management System (RMS) Implementation Team- Kottayam Cluster•Process improvements in Cash Management Collection with help of Lean Sigma Method•Process Improvements in Client Service Desk with implementation of Five S

• Financial Consultancy and Portfolio Management• Coordinating with internal office to meet customer’s requirement • IRDA Certified Insurance Advisor and Sales of Life Insurance products