Nikhil Narang Email & Phone Number

Ottawa, Ontario, Canada

Windsor, Ontario, Canada

• Maintain accurate and up-to-date records of all sales activities, including customer interactions, product recommendations, and sales outcomes.• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.• Stay informed about industry trends, product updates, and promotions to provide customers with the most up-to-dateinformation.• Participate in team meetings to share knowledge, exchange best practices, and contribute to the overall sales strategy.• Handle customer complaints and concerns promptly and professionally, taking appropriate steps to resolve issues and ensure customer satisfaction.

Windsor, Ontario, Canada

• Greet customers warmly, listen attentively, and help them find the perfect products for their home projects.• Process transactions accurately, handle payments, issue receipts, and manage returns or exchanges.• Promote featured products, and current promotions, and suggest additional items that complement the customer's purchase.

Ropar, Punjab, India

• Monitored and executed maintenance activities on the molding line (KW Molding) and cold box machines (Loramendi) with the support of SCADA and HMI (Simatic WinCC), integrating automation control with Siemens PLC.• Conducted root cause analysis of breakdowns by closely tracking the phenomena, planning corrective actions, and utilizing maintenance tools to eliminate the issues.• Actively participated in and motivated the team during 5S activities, resulting in a significant increase in the audit score conducted by the TPM team.• Monitored spare parts and maintenance costs to ensure the timely availability of materials and reduced spare costs, meeting preset targets.• Executed machine restoration and performed selection and commissioning of new PLC, HMI, and SCADA systems, including writing diagnostic programs and designing HMI and SCADA interfaces.• Selected and installed monitoring equipment such as temperature controllers, timers, digital and analog sensors, level sensors, thermocouples, RTD, pressure switches, and safety equipment.• Ensured maximum equipment uptime by controlling instrumentation and performing control engineering tasks, while ensuring maintenance practices were carried out by the established system.• Proficient in jogging and maneuvering ABB robots to ensure precise positioning and movement for various automation tasks.

Master Of Engineering - Meng, Electrical And Computer Engineering, 85%

Advanced Storage System Image Processing Matlab Data Mining Project Mangement Engineering Project Management Computer Network Security

Bachelor’S Degree, Electrical Engineering, 85%

ELECTRICAL ENGINEERING

Diploma, Electrical Engineering, 75%

3-year Diploma in Electrical Engineering.