I am an experienced techno-functional Business Analyst with ~5 years experience in leading businesses in the area of Customer Service Management and ITSM with data driven innovation using Agile principles and tools like power BI, Jira and Tableau. My main areas of focus was client relationship development, project management and data driven technical consulting. I am passionate about learning new things and I am a consistent high performer, top of my class in Engineering. I am a highly skilled team builder and talent catalyst for my team members.In the future, I hope to develop products that have long-lasting positive impacts on the worldIn my free time, I create insightful content on Indian football (soccer) in order to promote the sport. I enjoy exploring AI products and use them extensively to be more efficient at tasks.My strengths include Data Analysis, Strategic thinking, Product Management and Communication.
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Data AnalystDicecape Inc.Toronto, On, Ca
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Chief Content CreatorThe Sports Half Aug 2020 - PresentI started The Sports Half Podcast along with a close friend in 2020, with a dream of growing the popularity of Football in India. As of today, we have over 3000+ organic followers on Instagram and 300+ loyal subscribers on YouTube. We create content on the Indian Super League and the National Football Team. We create engaging reels, informative videos and posts, podcasts and fan videos on Instagram and YouTube. We aim to revolutionize the sport in the country and dream of seeing India at the FIFA World Cup one day! -
Data AnalystDxc Technology Aug 2021 - Nov 2023Bengaluru, Karnataka, IndiaAs the 'Technical Problem Lead', I owned the analysis of Ticket Data for 5 Fortune 500 corporations concurrently, meticulously dissecting over 70,000 tickets monthly. My pivotal role extended to guiding the onboarding process for numerous organizations, where I delved into their historical data, crafting insightful reports to identify the value-added services we could provide to clients.Through my efforts, I not only preserved multiple FTEs across diverse clientele but also orchestrated the seamless integration of numerous automation solutions, drastically improving operational efficiency. -
Customer Service RepresentativeDxc Technology May 2019 - Jul 2021Bengaluru, Karnataka, India- Proficient in troubleshooting and supporting Microsoft Office Suite and related products, ensuring smooth operations across diverse user needs.- Skilled in managing and resolving help desk tickets using ServiceNow, including escalation, tracking and closure, to maintain efficient workflows.- Expertise in AD Password Resets, Account locks, Office365 application issues, hardware and systems like PCs, Printers and Bitlocker-encrypted devices.- Resolved more than 50 tickets on a day-to-day basis through calls, emails and chats.- Knowledge of ITIL Foundation practices, ITSM best practices, Incident Lifecycle.
Nikhil Sridhar Education Details
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Business Analysis -
Mechanical Engineering -
Miranda Pre-University College12Th Standard, 2Nd Pu
Frequently Asked Questions about Nikhil Sridhar
What company does Nikhil Sridhar work for?
Nikhil Sridhar works for Dicecape Inc.
What is Nikhil Sridhar's role at the current company?
Nikhil Sridhar's current role is Data Analyst.
What schools did Nikhil Sridhar attend?
Nikhil Sridhar attended Sheridan College, Dayananda Sagar Institutions, Miranda Pre-University College.
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Nikhil Sridhar
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