Confident, result-oriented leader with proven success of more than 3 years in managing Operations, Client Management, Process Management, Quality Management, Business Development, extensive On-site experience in the outsourcing industry, covering different subsidiary verticals as in BPO, KPO & RPO. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives within a highly competitive and rapidly changing marketplace. Well versed in managing and motivating teams for running successful operations & extensive experience of developing procedures, service standards & operational policies for business excellence. Significant expertise in client retention techniques with a strong understanding of Call center technologies. Someone, who loves to race against time and enjoy work displaying the qualities of leadership and integrity. Specialties:• Campaign Management• Market Research• Resource Management• Competitive Market Analysis • Relationship Building • Sales & Marketing• Lead Generation & Sales Prospecting• Business / Sales presentations• Writing RFP / RFQ / RFI• Business Development