Nik Hole work email
- Valid
- Valid
- Valid
Nik Hole personal email
Nik Hole phone numbers
A commercially astute former European CEO of 118 118 with a broad experience in leadership possessing an all-rounder skill-set and a natural curiosity to learn new briefs, especially related to technology and customers. Proven results in mass-market branded consumer products, commercial partnerships, regulatory strategy and delighting customers.A diplomatic, collaborative all-rounder who has worked in many departments and business types acting as a hub and translator connecting needs and solutions across teams. Excels at problem-solving by assessing high-level strategy hand in hand with detailed operational investigation and analysis to innovate and improve products, services and businesses. Surfaces all options to challenge and improve communication, planning and execution through fresh perspectives.
Nh Consulting
View- Website:
- nicholashayes.com
- Employees:
- 12
-
Strategic Advisor And LeaderNh ConsultingLondon, England, Gb
-
Strategic Advisor & LeaderNh Consulting Nov 2016 - PresentLondon, United Kingdom• Delighting clients with valued services• From brand and service strategy to troubleshooting and transformation• Interim management, Coaching, Advisory, New markets (I CAN)• Clients include Angel Investor and Venture Capital backed start-ups, to mature Private Equity owned business and one of the largest commercial property companies in the world • Sectors as diverse as telecoms, property, music, software and insurance
-
Board AdvisorNotlost Sep 2016 - PresentLondonHelping businesses return, re-use and recycle lost property to delight their customersAdvising from first ideas on a sheet of paper through to enterprise SaaS platform adopted by global airlines and Transport for London for all lost property across the city's network“If I could give it more than 10/10 I would.” UCL -
Chief Network Growth Officer (Interim Management)Ding Jan 2024 - May 2024Dublin, County Dublin, IrelandThe fastest way to send mobile top-ups and vouchers worldwide.Growing international $ for mobile operators.Private Equity (Pollen Street) backed. -
Chief Customer OfficerJosh Wood Colour May 2020 - Aug 2021London, England, United KingdomSalon quality hair colour results via DTC e-commerce (Direct To Consumer)Josh Wood has been described as “The King of Colour" by The Times. The brand offers home hair-colour products. Backed by Index Ventures, Jam Jar and Venrex• Moved focus to Direct To Consumer e-commerce growing revenue x 20• Launched award-winning new product and subscriptions multiplying LTV x 5 • Led segmentation research to identify and prioritise key customers to target• Developed new service propositions to delight customers, achieving +70 NPS -
Ceo - Uk, Then Europe (Core Business)118118 Feb 2011 - May 2016London, United KingdomConnecting you fast from your phone to businesses and people you want to reach to save time118 118 had one of the most called phone numbers in the UK and France (118 218) offering paid information services to the public (charged via phone bill) and enterprise level BPO customer care to brandsPrivately owned by a New York based, entrepreneur-led company (kgb) owning 118 118 Money (financial services) and Conduit Global (BPO) with investors include TCV, Investcorp and the Tisch family• Leading a team of 1,000 staff based across Europe, the US, Morocco and the Philippines with P&L responsibility for European consumer and B2B products• Serving 30M consumers via calls and online delivering £100M EBITDA per year• Deals: secured critical rules from regulators (Ofcom, ARCEP), negotiated improvements in contracts with telecoms carriers in UK & France and managed M&A delivering £Millions in added profits• Created wholesale strategy: turning competitors into partners by becoming full service platform of choice across Europe providing telecoms hosting, billing and call centres adding £2M EBITDA within 2 years with minimal investment• Implemented customer strategy: improving service excellence for key consumer loyalty moving NPS 38 points in 1 year (-17 to +21) adding £5M / year profit• Developed new digital product propositions: consumers booking medical appointments, restaurants• Overhauled £10M marketing strategy: improving effectiveness of TV media buying through novel commercial partnership -
Executive Director, Government And Business Affairs (Europe)118 118 Sep 2008 - Jan 2011London, United KingdomOpening new market opportunities, using public affairs and lobbying to ensure a fair business and regulatory environment to operate outside the US• UK: built momentum for regulatory change to increase price transparency in telecoms via new rules for Non-Geographic numbers• India: got favourable rules drafted by Telecom Commission to enable market liberalisation & established a JV for market-entry• Australia & Romania: lobbied regulators and politicians to stimulate market liberalisation
-
Vp - Global Product Development118118//Media Jan 2007 - Aug 2008WindsorConsolidated multiple web search platforms post corporate acquisition, doubling site visitors
-
Managing DirectorKgb - Knowledge Generation Bureau (Formerly Infonxx) Jul 2006 - Dec 2006London, United KingdomConnecting consumers to businesses at key moments of need• Ran skunkworks team developing a digital prototype and go-to-market plan for better online searching using lookalike search patterns (like-minds like-finds) -
Deputy Managing Director892 892 - Il Numero Italia (Subsidiary Of The Number Uk Ltd) Apr 2005 - May 2006Milan Area, ItalyDirectory calls services for consumers and business via premium-rate phone line• Rapidly launched business going from first full-time hire in Milan to telecoms access, consumer billing, call centres and surprise TV advertising launch taking 5% market share of a >€200M / year market from Telecom Italia in 11 weeks
-
Director, Business Affairs Then Deputy Managing Director118 118 Oct 2001 - Mar 2005Cardiff, United KingdomChallenger brand Directory Enquiries call servicesFrom bedroom to 2000 staff and award winning super brand in 2 years• Brokered and negotiated deal to secure the 118 118 phone number for £2M• Negotiated with telecoms carriers to be available from all major networks - the only service that achieved this in time for market liberalisation• Gained 45% market share and leadership, handling half a million calls a day
-
DirectorDirectory Affairs Ltd Apr 2003 - Dec 2004LondonLed a team of 4 rival companies to develop a concept and establish a JV in weeks to deliver a public information campaign offering 6 million announcements across 10 networks
-
Project DirectorForeign Press Association Apr 2001 - Jun 2001London, United KingdomGained Foreign Office funding to single-handedly manage relations and access for 300 foreign media organisations for a General Election - the first role of this kind
-
Project Manager & Acting Senior ManagerEyecatcher Associates / Shevolution Aug 1997 - Mar 2001London, United KingdomOrganising democracy training and equal opportunities consulting in Central & Eastern Europe and Africa• Proposed an on-line ‘democracy skills’ college to the UK Foreign Office
-
FounderScrumptious Promotions 1993 - 1997Manchester, United KingdomDesigned and managed events at 5 nightclubs in Manchester including Paradise Factory
-
Cast Member ADisneyland Paris Feb 1992 - Jul 1992Paris Area, FranceWorking in customer services on It's A Small World and Alice's Curious Labyrinth opening the new theme park
Nik Hole Skills
Nik Hole Education Details
-
Sherborne (Dorset) -
Cothill House
-
Audley House
Frequently Asked Questions about Nik Hole
What company does Nik Hole work for?
Nik Hole works for Nh Consulting
What is Nik Hole's role at the current company?
Nik Hole's current role is Strategic Advisor and Leader.
What is Nik Hole's email address?
Nik Hole's email address is ni****@****118.com
What is Nik Hole's direct phone number?
Nik Hole's direct phone number is +4420893*****
What schools did Nik Hole attend?
Nik Hole attended Manchester University, Sherborne (Dorset), Cothill House, Audley House.
What are some of Nik Hole's interests?
Nik Hole has interest in Children, Current Affairs, Gadgets, Economic Empowerment, Technology, Scuba Diving, Music, Disaster And Humanitarian Relief, Human Rights.
What skills is Nik Hole known for?
Nik Hole has skills like Start Ups, Troubleshooting, Deal Making, New Business Development, Strategy, Telecommunications, Interconnect, Product Development, Directory Services, Regulatory Affairs, Business Development, Training.
Who are Nik Hole's colleagues?
Nik Hole's colleagues are Tiet Gia Nhu Tiet Gia Nhu, Anil Kumar, Nicholas Harvey, Amit Jain, Ionela Belciugan, Norm Ham, Nazinder Darrling.
Not the Nik Hole you were looking for?
-
nik's hole
Managing Director/Owner, Founder, Ceo Shree Ram Electronic And Electrical(Decorative Lamps And ZhoombersPune
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial