Nik Hole Email & Phone Number

London, England, GB

London, United Kingdom

• Delighting clients with valued services
• From brand and service strategy to troubleshooting and transformation
• Interim management, Coaching, Advisory, New markets (I CAN)
• Clients include Angel Investor and Venture Capital backed start-ups, to mature Private Equity owned business and one of the largest commercial property companies in the world
• Sectors as diverse as telecoms, property, music, software and insurance

London

Helping businesses return, re-use and recycle lost property to delight their customersAdvising from first ideas on a sheet of paper through to enterprise SaaS platform adopted by global airlines and Transport for London for all lost property across the city's network“If I could give it more than 10/10 I would.” UCL

Dublin, County Dublin, Ireland

The fastest way to send mobile top-ups and vouchers worldwide.Growing international $ for mobile operators.Private Equity (Pollen Street) backed.

London, England, United Kingdom

• Salon quality hair colour results via DTC e-commerce (Direct To Consumer)Josh Wood has been described as “The King of Colour" by The Times. The brand offers home hair-colour products. Backed by Index Ventures, Jam Jar.
• Moved focus to Direct To Consumer e-commerce growing revenue x 20
• Launched award-winning new product and subscriptions multiplying LTV x 5
• Led segmentation research to identify and prioritise key customers to target
• Developed new service propositions to delight customers, achieving +70 NPS

London, United Kingdom

• Connecting you fast from your phone to businesses and people you want to reach to save time118 118 had one of the most called phone numbers in the UK and France (118 218) offering paid information services to the.
• Leading a team of 1,000 staff based across Europe, the US, Morocco and the Philippines with P&L responsibility for European consumer and B2B products
• Serving 30M consumers via calls and online delivering £100M EBITDA per year
• Deals: secured critical rules from regulators (Ofcom, ARCEP), negotiated improvements in contracts with telecoms carriers in UK & France and managed M&A delivering £Millions in added profits
• Created wholesale strategy: turning competitors into partners by becoming full service platform of choice across Europe providing telecoms hosting, billing and call centres adding £2M EBITDA within 2 years with minimal.
• Implemented customer strategy: improving service excellence for key consumer loyalty moving NPS 38 points in 1 year (-17 to +21) adding £5M / year profit

London, United Kingdom

• Opening new market opportunities, using public affairs and lobbying to ensure a fair business and regulatory environment to operate outside the US
• UK: built momentum for regulatory change to increase price transparency in telecoms via new rules for Non-Geographic numbers
• India: got favourable rules drafted by Telecom Commission to enable market liberalisation & established a JV for market-entry
• Australia & Romania: lobbied regulators and politicians to stimulate market liberalisation

Windsor

Consolidated multiple web search platforms post corporate acquisition, doubling site visitors

London, United Kingdom

• Connecting consumers to businesses at key moments of need
• Ran skunkworks team developing a digital prototype and go-to-market plan for better online searching using lookalike search patterns (like-minds like-finds)

Milan Area, Italy

• Directory calls services for consumers and business via premium-rate phone line
• Rapidly launched business going from first full-time hire in Milan to telecoms access, consumer billing, call centres and surprise TV advertising launch taking 5% market share of a >€200M / year market from Telecom.

Cardiff, United Kingdom

• Challenger brand Directory Enquiries call servicesFrom bedroom to 2000 staff and award winning super brand in 2 years
• Brokered and negotiated deal to secure the 118 118 phone number for £2M
• Negotiated with telecoms carriers to be available from all major networks - the only service that achieved this in time for market liberalisation
• Gained 45% market share and leadership, handling half a million calls a day

London

Led a team of 4 rival companies to develop a concept and establish a JV in weeks to deliver a public information campaign offering 6 million announcements across 10 networks

London, United Kingdom

Gained Foreign Office funding to single-handedly manage relations and access for 300 foreign media organisations for a General Election - the first role of this kind

London, United Kingdom

• Organising democracy training and equal opportunities consulting in Central & Eastern Europe and Africa
• Proposed an on-line ‘democracy skills’ college to the UK Foreign Office

Manchester, United Kingdom

Designed and managed events at 5 nightclubs in Manchester including Paradise Factory

Paris Area, France

Working in customer services on It's A Small World and Alice's Curious Labyrinth opening the new theme park

Bachelor Of Arts (Ba), (Econ) Hons, 2:1

Education record

Education record

Education record