Niki Epps Email & Phone Number

Ashland, VA, US

Richmond, Virginia, United States

• Implement, track, monitor and maintain client non-qualified benefit plans, fund investments and distributions
• Facilitate same day transactional activity with responsible teams
• Liaison between clients, participants and Newport to ensure accuracy of plan record keeping and data
• Initial escalation contact for participant service center inquires / client escalations and responsible for delivering solutions within the company standards
• Conduct testing and implementation of new workflow processing system
• Train, develop and mentor new employees, directly responsible for 8 plan administrators

Richmond, Virginia

• Develop, organize, implement and supervise the administrative functions of the company, including budgeting, accounting (payables and receivables), data collections, record maintenance and employee practices
• Develop and implement individual and departmental metrics/reports/policy and procedures, increasing department productivity and profitability
• Provide production support and leadership through communication, motivational coaching and training, technical and subject matter expertise, modeling superior customer service, resolving concerns, analyzing time and.
• Develops and implements human resource programs by providing human resources services, including talent acquisition staffing, employment processing, compensation, payroll, health benefits, training and development.
• Develops company solutions by collecting and analyzing data; recommending courses of action
• Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions, implementing selected solution, coaching and counseling managers and employees

Richmond, Virginia

• Ensure continuity of care for clients, timely client admissions/visits, professionalism, compliance, exceptional communication, teamwork and outstanding customer service by developing, organizing, implementing and.
• Increased profit margin by 5% within the first year
• Increased year over year gross profit by 7.64% in 2012 and 9.54% in 2013 through successful performance management skills in an office that had not seen growth in the past 5 years
• Successfully created and managed to a $789,642.00 contribution margin budget with expected 9% growth for both operating locations
• Developed cross functional relationships with our sister skilled company increasing customer satisfaction, continuity of care for our clients and increasing revenue for our skilled division
• Create and implement weekly strategic marketing and recruiting plans that generate continued relationships in the community and that result in increased revenue

Goochland, Virginia

• Community marketing liaison for Goochland County, building relationships and ensuring the community/hospitals are educated about their Medicare, Managed Care and Medicaid coverage and about our skilled nursing and.
• Conducted tours for prospective residents and their family and follow up on all community and hospital based referrals
• Verified insurance information and completed all billing and receivable follow up along with admission paperwork
• Planned and participated in community events/business development activities (Board of Director for the Goochland Chamber, Health Fair Planner, Volunteer, Car Show Coordinator, etc.) increasing admissions by 21%
• Actively participated in weekly territory management and operations meetings ensuring we delivered quality care and reached and maintained facility census goals of 93% and above in an 84 bed facility
• Decreased the office salary expense for the admission department by 50% within 4 months

Richmond, Virginia

• Ensured efficient, professional and timely distribution and processing of new business annuity applications and customer inquiries through coordinating and supervising the activities of a team of 25 case managers.
• Developed and implemented cost savings procedure to mitigate the companies gain/loss resulting in company savings of over $1 Million in one year
• Increased the accuracy and productivity of the case managers and performance analysts by 45% through streamlining the variable annuitization process
• Helped develop and implement a computerized processing system that enabled the company to reduce headcount and increase productivity by over 50%
• Ensured case managers delivered superior customer service on a daily basis by listening to calls and participating in the Net Promoter Survey where New Business scored “Best in Class”
• Received 5 Performance/Leadership/Initiative awards from management between 2008-2011