Niki Hughes

Niki Hughes Email and Phone Number

Talent Consultant, Leadership Development and Pipeline Programs @ Assurant
Dayton, OH, US
Niki Hughes's Location
Dayton, Ohio, United States, United States
Niki Hughes's Contact Details

Niki Hughes personal email

n/a
About Niki Hughes

At Assurant, the focus on talent development and team building has been paramount, leveraging over two years of experience in facilitating impactful learning and manufacturing process improvement. The journey at CareSource, where skills in analytical thinking and employee development were honed, set the foundation for the current role.My mission is to empower through education, with a proficiency in virtual facilitation and instructional design certified by the Association for Talent Development. The goal is to continuously enhance processes and foster a culture of continuous learning and improvement, thanks to a strong background in process documentation and administration.

Niki Hughes's Current Company Details
Assurant

Assurant

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Talent Consultant, Leadership Development and Pipeline Programs
Dayton, OH, US
Website:
assurant.com
Employees:
15849
Niki Hughes Work Experience Details
  • Assurant
    Talent Consultant, Leadership Development And Pipeline Programs
    Assurant
    Dayton, Oh, Us
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  • Assurant
    Facilitator
    Assurant Mar 2022 - Present
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  • Caresource
    Talent Development Partner
    Caresource Aug 2020 - Sep 2021
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  • Caresource
    Business Knowledge Solutions Partner
    Caresource Jul 2019 - Aug 2020
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  • Caresource
    Instructional Writer - Caresource University
    Caresource May 2016 - Apr 2020
    Dayton, Ohio Area
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  • Caresource
    Workforce Analyst
    Caresource Feb 2010 - May 2016
    I am responsible for real time adherence, queue monitoring, PTO administration and all scheduling functions for an inbound call center of over 150 agents. I report daily and monthly departmental statistics, as well as weekly agent statistics. I'm also responsible for training new agents on our WFM processes, and new management on our processes and technologies.
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  • Caresource
    Customer Care Representative
    Caresource Jul 2006 - Feb 2010
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Niki Hughes Skills

Process Scheduler Training Process Improvement Workforce Management Business Analysis Call Centers Analysis Scheduling Business Process Improvement Management Data Analysis Vendor Management Administration Customer Satisfaction Customer Service Forecasting Leadership Social Media Software Documentation Team Building Visio Cross Functional Team Leadership Access Time Management Program Management Public Speaking Team Leadership Microsoft Access Contact Centers

Niki Hughes Education Details

Frequently Asked Questions about Niki Hughes

What company does Niki Hughes work for?

Niki Hughes works for Assurant

What is Niki Hughes's role at the current company?

Niki Hughes's current role is Talent Consultant, Leadership Development and Pipeline Programs.

What is Niki Hughes's email address?

Niki Hughes's email address is ni****@****rce.com

What schools did Niki Hughes attend?

Niki Hughes attended Miami University.

What skills is Niki Hughes known for?

Niki Hughes has skills like Process Scheduler, Training, Process Improvement, Workforce Management, Business Analysis, Call Centers, Analysis, Scheduling, Business Process Improvement, Management, Data Analysis, Vendor Management.

Who are Niki Hughes's colleagues?

Niki Hughes's colleagues are Chinthanuri Shiva Prasad, Bill Brauer, Terrene Ellison, Sara Belanger, Vickie Collins, Choya Jackson, Mary Schicker.

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