• Answering telephones & emails• Scheduling and dispatch technicians to appropriate locations according tocustomer requests, specifications and/or needs using Service Fusion and Text• Contacting customers to schedule repairs.• Debrief Technicians after every residential call has be completed• Make “happy calls” to new customers for feedback.• Contact customers to book their yearly maintenance.• Issue purchase order #’s to technicians, enter PO’s and process Accounts Payable• Process customer credit cards and payments• Support up to date Accounts Receivables• Participate in creating & administration of Marketing Programs• Adhere to all company policies & procedures• Act in the best interest of Westisle and present professional image

1. Organizes, coordinates and implements services in accordance with client centered care plans, collective agreements and established policies and procedures, by receiving service requests, allocating work assignments, preparing and adjusting schedules, and providing direction to staff as to assignments and client information. Schedules approved vacation and leave of absence requests.2. Resolves most scheduling related problems independently, referring more complex or contentious issues to the appropriate supervisor.3. Communicates, updates and informs clients of schedules. Investigates and responds to client feedback, inquiries and complaints, respecting and accommodating client schedule preferences whenever operationally possible.4. Reports any incidents or concerns relating to the safety of clients or staff; difficulties in scheduling staff due to availability, suitability or performance; or the quantity or quality of services being provided, to the appropriate supervisor.5. Performs a variety of timekeeping and scheduling duties, such as receiving and entering employee information into computerized scheduling and timekeeping system. Maintains electronic records of staff such as name, address, contact numbers, availability and suitability for work, hours worked, etc. Compiles data/statistics, such as absentee information, as requested.6. Acts as liaison with Compensation and Benefit Services regarding employee timekeeping and scheduling inquiries and makes adjustments as required. Answers employee inquiries regarding scheduling policies and procedures.7. Performs a variety of clerical duties such as filing, word processing, spreadsheets, photocopying and faxing documents as required.8. Maintains office supplies and related forms in accordance with established policies and procedures.9. Maintains up-to-date knowledge through involvement in appropriate work-related continuing education as required by the employer.

1. Allocates and calls in relief staff to fill planned leaves, ongoing and short-call vacancies and workload requests in accordance with established Staffing Services processes, policies and procedures, and as directed by the applicable Unit Guidelines (UG) and Vancouver Island Health Authority Standard Interpretation Guidelines (SIG).2. Implements changes and revisions to employee schedules related to relief pool, work plan and position management by inputting changes into computerized scheduling program in accordance with established Staffing Services processes, procedures and policies, and as directed by UG and SIG.3. Performs a variety of staffing duties, such as: -receiving and entering employee information and status, such as name, address, contact numbers, suitability for work, orientation and skills status, hours worked, etc. into computerized scheduling system-gathering and entering employee unavailability information and updating relief pools-scheduling for planned and unplanned absences; recording daily and relief staffing and schedule changes-investigating pay inquires; making timekeeping adjustments in computerized scheduling program-generating scheduling, staffing and timekeeping records and data/statistics for retention-and filing and maintaining records, such as phone logs, schedules, timecards, flow sheets and approved vacation and leave of absence forms.

Cash Receipting1. Processes payment receipts for all Village functions and distributes receipts to appropriatestaff as directed.2. Balances daily cash.Customer Service/Reception1. Performs reception and telephone duties, as required, including answering general androutine public inquiries, and providing information and application forms and directinginquiries to appropriate online, written, and staff resources.2. Maintains a public inquiry directory, receives and tracks customer service inquiries, tracksservice requests and maintains databases and other records.3. Records and observes patterns with respect to customer concerns/complaints and seeksguidance from or recommends actions for alleviation of those concerns to supervisor.4. Liaises with other staff in order to effectively manage public inquiries and service requests.5. Liaises with the website administrator and Corporate Officer to assist in determiningpertinent information for posting to the Village’s website.6. Carries out safe work practices and adheres to safety and other work-related regulations;reports unsafe and/or insecure situations that may arise from time to time; implementsemergency procedures as directed.7. Performs basic clerical functions and other related duties as assigned or required from timeto time.

• Answered incoming calls and emails from patients, providing support, guidance, education and answered questions including supporting them in their medical cannabis ordering.• Received, processed, and verified the accuracy of orders and patient registration information.• Liaised with Veteran Affairs Canada and served Veteran Affairs members with their medical needs.

• Served customers during the pandemic ensuring all Serving it Right requirements were met.• Stocked, received, and processed orders and shipments.• Processed payments using Point of Sale program.

• Served customers during the pandemic ensuring all Serving it Right requirements were met.• Stocked, received, and processed orders and shipments.• Processed payments using Point of Sale program.

•Represented the Disney brand by providing responses to inquiries, technical issues, and concerns from customers by phone, chat, and email for services such as Online/Mobile Games, Movies Anywhere, ESPN, and ABC.•Updated accounts, initiated billing, and processed claim payments.•Responded to inbound customer inquiries via phone, email, and live chat.•Resolved customer concerns in a timely and professional manner using Salesforce.•Entered accurate customer information into the database.•Accurately educated customers about products and services.•Proactively identified customer needs and provided solutions to prevent future issues.

• Prepared correspondence and legal documents, such as deeds, wills, affidavits and briefs.• Reviewed and proofread documents and correspondence to ensure compliance with legal procedures.• Scheduled appointments, meetings, and conferences for lawyers and clients then greeted clients and prepared them for in-person meetings.• Set up and maintained filing systems, utilizing knowledge of legal records and procedures and frequently controlling confidential materials and documents.

• General labor inclusive of driving crew trucks, painting and inventory duties as required while adhering to required safety guidelines.• Assist in construction of buildings• Load and unload structure materials and move materials in work areas• Direct traffic at or near building sites and carry out other traffic management activities• Assist supervisors with clerical duties• Operate man lifts, zoom booms, and skid steers• Maintain tools and equipment• Construct scaffolding• Dig trenches and place pipes or cables for drains and extra services• Clean up work sites and manage shift equipment and materials

• Research and resolve concerns with billing questions, delinquent collections, deposits, returned checks, inspections and maintenance; uses judgment in issuing work orders for inspections, according to understanding from customer on account issues• Heavy interaction with country wide internal and external customers via telephone and in person regarding updates and maintenance of mainframe computer data and hard copy files, work orders, logs, and reports associated with various customer service business transitions• Generate, receive, research and distribute delinquent, unauthorized use, returned cheques and customer service related work orders for daily field personnel assignments• Research accounts and prepare written correspondence, records and computer input for delinquent accounts to enable closing accounts due to non-payment of monthly bills• Generate, complete and maintain historical information for appropriate customer service records retention

• Process reservations by email, telephone, fax or central reservation systems referral• Process reservations from the sales office, other hotel departments, and travel agents• Process reservations for groups, tours, sports teams, musicians, and conferences• Knowledgeable in the type of rooms available as well as their location and layout• Knowledgeable in selling status, rates, and benefits of all packages plans• Understand the credit policy of the hotel and how to code each reservation• Understands the hotel's policy on guaranteed reservations and no-shows• Create and maintain reservation records by date of arrival and alphabetical listing and prepare letters of confirmation• Communicate reservation information to the front desk• Aware of all front office procedures and assist with reception duties when required; aware of and adhere to health, safety, and fire procedures

(similar description as Delta Grand Okanagan Hotel & Resort, plus calling leads from email inquiries)

• Receive and process customer orders by telephone, mail, email and fax, and ensure their correct and efficient processing• Reconciliation of Supplier statements• Processing supplier invoices• Checking supplier pricing is correct as per the purchase order• Liaise with finance and production to determine the status of a released order

• Organized and maintained expansive areas of stock• Executed order-filling in extreme high-pressure situations• Performed physically demanding tasks such as heavy lifting and transportation of stock• Experience in using Linux• Contract work from companies who require follow-up or correction work on products• Quality control and inspection

Sales Process Execution • Promote and sell Rocky Mountaineer vacation experiences to ensure travel agent and guest expectations are surpassed and revenues optimized. • Professionally, with a high standard of excellence, handle all incoming calls effectively while ensuring sales and customer experience expectations are consistently met. • Qualify each call to customize reservations as required to exceed the guest experience. • Demonstrate sales excellence through utilization of our 5 step sales process.Build Relationships with External Trade Partners and Guests• Establish and nurture professional relationships with trade partners and direct guests to ensure they experience our purpose of being creators of life changing experiences and in turn, Rocky Mountaineer ambassadors.• Build and maintain ongoing business relationship with Business Development Manager/Outside Sales to provide timely support and other tasks as needed.• Consistently exceeding performance standards and Key Performance Indicators set within the Sales Center related to calling percentage, conversion rate, sales and stretch revenue goals.• Strategically aligned with outside sales performance and stretch targets. Service and Booking• Provide information to travel agents about tours, terms and conditions, insurance and other company policies by maintaining complete and up-to-date knowledge of products.• Execute required timely follow-up of business opportunities (proposals) and ongoing communication with travel agents and guests.• Process all booking transactions into the reservations system in an accurate manner and in compliance with Company policies and procedures. • Work cooperatively with other functional areas to complete the booking and confirmation processes. • Generate confirmations from the reservation system, collect deposits according to Company policy and process payments received. • Assist with projects as assigned by the Team Lead, Sales or Manager, Reservations.

Consistently finished first in closing targets for calls to bookings ratios.