Niki Sammons Email and Phone Number
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• Strong leadership skills, including demonstrated ability working with customers, volunteer leaders and external organizations from diverse cultures and backgrounds with a track record of positive relationships with material outcomes• 15 years of association experience and institutional knowledge• Highly developed organization, planning and management skills with ability to think ahead and plan over a five (5) year horizon• Demonstrated success as a staff manager and coach• 11+ years of experience implementing process changes, bridging the gap between business processes and technology.• Successfully conducted JAD meetings with stakeholders over multiple departments in order to create business processes and project timelines.• Track record of successfully multitasking in a fast-paced and professional environment while meeting deadlines with a focus on quality control• Business analyst with proven ability to successfully work within full software development life-cycle to identify best business, organization and operational solutions.
Protech
View- Website:
- protechassociates.com
- Employees:
- 118
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Practice Manager, Solution ArchitectureProtech Feb 2023 - PresentColumbia, Maryland, United States
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Solution ConsultantProtech Associates Feb 2018 - Feb 2023Columbia, Maryland
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Business AnalystAcgi Software Mar 2016 - Dec 2017Columbia, Maryland
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Manager Of Membership & Subscription ServicesInforms Jan 2008 - Mar 2016• Ensure procedures are followed to guarantee the accuracy of customer data, and provide ongoing training to help staff stay abreast of new information needed to answer customer inquiries; and serve as a liaison with other departments to ensure the knowledge bank is current • Continuously improving the customer experience by evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes• Maintaining the integrity and accuracy of our database and customer records and proactively resolving issues• Manage 2 onsite career fairs, including sales, logistics and planning of over 100 vendors• Monitor group project deadlines, procedure updates, member and institutional subscription management and data integrity checks• Administer training and on-boarding process for new employees• Collaborate with departmental colleagues on special projects and initiatives• Manage department staff and daily operations in the Customer Service Center including customer communications via phone, email, and fax, while monitoring workload and ensuring high-quality customer service• Calculate and provide press run numbers to printer; manage and run journal mail list production• Support customers throughout their online experience, including account/profile management, membership applications, renewals, meeting registration, product purchases and collecting demographic information• Overseeing the management of financial transactions in the AMS in coordination with the Finance Department -
Information AnalystInforms Jan 2006 - 2008Baltimore, Maryland Area• Assisted in writing queries and producing reports needed for different teams, managers, decision makers and departments• Ran mail lists for publications, back issue labels, new member labels and affiliated journal processing• Assisted in testing, monitoring and troubleshooting software applications and software upgrades related to association management software• Researched and analyzed issues surrounding the business needs and processes of the organization and made recommendations to improve processes and enhancements to the AMS focusing on the overall architecture of the AMS• Created and maintained technical documentation, process documents, report specifications and ensured documents were complete, current, and stored appropriately• Assisted in maintenance and monitoring of data integrity and consistency to ensure that data is “clean”• Developed and documented database procedures and trained staff in various computer applications focusing on AMS applications• Worked collaboratively with staff and consultants to develop, maintain and test new and enhanced features in the AMS• Participated in selection and implementation of new AMS, including drafting of an RFP and SOW• Oversaw resolution of system issues through first line production support and coordination with technology teams• Facilitate status meetings communicating deadlines, upcoming events, potential issues, risks, action items, etc.• Worked with developers and software team to develop test plans
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Database AssistantInforms Jan 2004 - 2006Baltimore, Maryland Area
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Data Entry Specialist And Member Services RepresentativeInforms 1999 - 2004Baltimore, Maryland Area
Niki Sammons Skills
Frequently Asked Questions about Niki Sammons
What company does Niki Sammons work for?
Niki Sammons works for Protech
What is Niki Sammons's role at the current company?
Niki Sammons's current role is Practice Manager, Solution Architecture.
What is Niki Sammons's email address?
Niki Sammons's email address is ni****@****rms.org
What is Niki Sammons's direct phone number?
Niki Sammons's direct phone number is +144390*****
What skills is Niki Sammons known for?
Niki Sammons has skills like Project Management, Data Analysis, Business Analysis, Process Improvement, Program Management, Strategic Planning, Business Strategy, Team Building, Team Leadership, Membership Development, Training, Change Management.
Who are Niki Sammons's colleagues?
Niki Sammons's colleagues are Janet Jenkins, Lillye Crocker-Smith, Brian Lee, Kamlesh Kumar, Safir Ait Abdelmalek, Margaret Logan, Ryon Powers.
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