• Revamped loan management system with enhanced features, including CRM tools and integrated calling capabilities, improving operational efficiency.• Implemented security enhancements such as IAM, Audit Logs, and MFA, ensuring user data protection.• Introduced automation elements like Credit Engine and workflows, significantly impacting the overall portfolio.• Developed features for better tracking of organisational portfolio, financial management and defaulters, enhancing decision-making.• Supported in recruitment and training for the product team, ensuring a skilled and efficient workforce.• Supported lender audits, ensuring regulatory compliance and industry standards adherence.• Successfully released a cross-sell product MVP - Insurance, achieving a 10% conversion rate and a 40% increase in revenue per customer.

• Enhanced loan management system features to boost performance, tracking, and usability.• Led and collaborated with cross-functional teams to facilitate institute integrations.• Managed lender integrations, enhancing partnership and product offerings.• Established and managed the tech support team, ensuring effective technical assistance and troubleshooting.

• Led the QA team, overseeing hiring, training, and mentoring for high performance and quality standards alignment.• Developed and implemented tech team processes, including onboarding and security awareness training, to enhance efficiency.• Supported bank audits, ensuring regulatory compliance and industry standards adherence.• Supported institute integrations, ensuring seamless product and service integration.

• Led requirement gathering efforts, ensuring clear understanding of project objectives and user needs.• Created and executed comprehensive test scenarios for API and Ul testing, ensuring software quality and user satisfaction.