Nikia Johnson

Nikia Johnson Email and Phone Number

Senior Benefits Analyst I AT&T @ AT&T
dallas, texas, united states
Nikia Johnson's Location
United States, United States
Nikia Johnson's Contact Details

Nikia Johnson personal email

n/a
About Nikia Johnson

I am a focused and effective business leader with a proven record of solving complex problems. I have over 16 years of extensive working experience ranging from data analysis to project management.

Nikia Johnson's Current Company Details
AT&T

At&T

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Senior Benefits Analyst I AT&T
dallas, texas, united states
Website:
att.eu
Employees:
218956
Nikia Johnson Work Experience Details
  • At&T
    Senior Benefits Analyst
    At&T Apr 2021 - Present
    Dallas, Texas, United States
    View
  • At&T
    Network Load Analyst
    At&T Oct 2013 - Apr 2021
    Dallas/Fort Worth Area
    Initiated cost reduction plan in SW region that decreased an overall 3% in tech miles per dispatch during a 30-day period presented at Area Manager and Director LevelInterprets field data, analyze results using statistical techniques and provide ongoing reports to Field Operations team positively improving communication and collaboration
    View
  • At&T
    Senior Technical Support Representative
    At&T Feb 2011 - Oct 2013
    Richardson, Texas
    Cultivated relationships with cross-functional departments that improved communication and overall response time to Level 2 supportDeployed critical thinking using logic and reasoning to identify the strengths and weaknesses to implicate alternative solutions, to chronic customer issuesActed as SME for call center solutions during explosive growth of the customer base
    View
  • At&T
    Dispatcher
    At&T Aug 2009 - Feb 2011
    Dallas, Texas
    Facilitated and presented dispatch No Jobs process that is followed by 60-75 dispatchersAssisted in preparation of training and orientation programs for contracted employeesServed as floor support SME for each 6 week new-hire training class in Dallas dispatch center
    View
  • At&T
    Customer Care Team Lead
    At&T Aug 2007 - Aug 2009
    Shreveport, Louisiana
    Trained over 30 new hires on DSL troubleshooting and procedures in Metairie, LAUpdated schedule adherence in IEX database.Aided in the updating of intake of employee vacation benefits Reviewed call, chat and schedule trends to assist Work Force Management teamCoordinated and facilitated a 14-day on-boarding process for new personnel
    View

Nikia Johnson Skills

Microsoft Office Customer Service Leadership Microsoft Excel Microsoft Word Powerpoint Management Public Speaking Project Management Team Building Social Media Data Analysis Virtual Private Network Agile Methodologies Six Sigma Interpersonal Skills Windows Team Leadership Time Management Business Analysis Wfm Lean Six Sigma Curriculum Development Green Belt Microsoft Powerpoint Microsoft Outlook Microsoft Access Office Administration Voice Over Ip Telecommunications Troubleshooting Networking Training Program Management Customer Satisfaction Strategic Planning Design Thinking Product Management

Nikia Johnson Education Details

Frequently Asked Questions about Nikia Johnson

What company does Nikia Johnson work for?

Nikia Johnson works for At&t

What is Nikia Johnson's role at the current company?

Nikia Johnson's current role is Senior Benefits Analyst I AT&T.

What is Nikia Johnson's email address?

Nikia Johnson's email address is ni****@****att.com

What schools did Nikia Johnson attend?

Nikia Johnson attended Central Michigan University.

What skills is Nikia Johnson known for?

Nikia Johnson has skills like Microsoft Office, Customer Service, Leadership, Microsoft Excel, Microsoft Word, Powerpoint, Management, Public Speaking, Project Management, Team Building, Social Media, Data Analysis.

Who are Nikia Johnson's colleagues?

Nikia Johnson's colleagues are Angela Reed, Irene Estela Banda Nuñez, Fran Freeman, Lisa Dickey, Casey Lane, Karen Graves, Nayana Nikesh.

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