Nikia Goolsby Email & Phone Number

Assess clients’ housing needs and preferences through detailed interviews and questionnaires to create personalized housing plans.Coordinate with social services, mental health, and other support agencies to ensure clients can access necessary services upon housing placement.Develop and maintain a comprehensive database of local housing resources, including emergency shelters, transitional housing, and affordable rental units.Organize and conduct housing workshops and informational sessions for clients to educate them on the housing search process, budgeting for rent and utilities, and maintaining a healthy living environment.

Washington, District Of Columbia, United States

Manage Client, Agent and Partner relationships to ensure services meet service level agreements (SLA). Utilize professional communication and listening skills to respond to requests from applicants, HR, internal clients and Government Authorities. Operate programs such as SLIME, Caseworker Portal, Salesforce, Slack, Microsoft Excel, Adobe Acrobat, Teams and more in day-to-day tasks.

Washington D.C. Metro Area

Coordinated communication between patients, care providers and families to improve social and emotional outcomes. Facilitated patient intake and orientation and identified needs including benefits and community services. Exhibited excellent communication, problem-solving and decision-making skills to improve patient service. Organized confidential documents and addressed issues and concerns that arose; took detailed notes and stored confidential records accordingly.

Washington, District Of Columbia, United States

Corresponded with Program Directors and Case Managers regarding outside agency visits (Police, CFSA, Social Services, probation and parole, caseworkers, etc.). Educated residents and staff on Americans with Disabilities Act (ADA) regulations, internal policies and program rules and regulations. Provided assistance with case management, advocacy, emotional support, referrals and resident basic needs.

Washington, District Of Columbia, United States

Completed training in Abuse and Neglect, Active Treatments, Anger Management/Safety Techniques, Behavior Management Plans, ISP Processes and other Department of Disability required training. Monitored and supervised the activities and needs of individuals with intellectual and developmental disabilities. Assisted individuals with medical conditions, documented behavior changes and implemented behavioral controls when necessary.

Hyattsville, Maryland, United States

Created clinical documents such as clinical protocols, consent forms, clinical study reports, etc. Advocated for patients’ access to community resources and services, ensuring their needs are met and rights are maintained; collaborated with community providers to ensure continuity of care and education. Developed a member-specific HCMP to obtain authorizations for home and community-based services.

Medical Office Administrative Professional Certification

Medical Office Management/Administration