Nicole Cisneros Email & Phone Number

Portland, Oregon Area

⦁ Accept inbound calls, chats, and emails simultaneously for four different brands with all different products⦁ Respond to all inquiries quickly and professionally⦁ Communicate issues with the appropriate department and followup with customers for a resolution⦁ Provide accurate information for each brand and give quality interactions⦁ Save customers from cancelling or returning items whenever possible⦁ Maintain knowledge of a constantly evolving market and all… Show more ⦁ Accept inbound calls, chats, and emails simultaneously for four different brands with all different products⦁ Respond to all inquiries quickly and professionally⦁ Communicate issues with the appropriate department and followup with customers for a resolution⦁ Provide accurate information for each brand and give quality interactions⦁ Save customers from cancelling or returning items whenever possible⦁ Maintain knowledge of a constantly evolving market and all competition⦁ Up-sell and/or cross-sell at every opportunity⦁ Be aware of all current stock across all items in all brands and communicate any delays or issues Show less

Portland, Oregon Area

⦁ Give property tours to prospective residents⦁ Be aware of market trends and all local competition⦁ Adhere to all fair housing laws⦁ Complete all documentation for leases to the legal standards⦁ Respond quickly to all concerns from residents⦁ Be aware of concerns with any of the 422 apartments on the property⦁ Maintain relationship with local law enforcement⦁ Efficiently documenting all interactions and performing followups

United States

⦁ Responsible for responding to inbound sales inquiries and outbound cold calling to set appointments for a team of eleven realtors to meet with clients who are interested in buying or selling residential real estate.⦁ Be an expert on the evolving real estate market for seven different markets.⦁ Accurately present a specific team's unique value proposition to prospective clients and deftly handle and overcome objections.⦁ Maintain rigorous prospecting for new business and equally… Show more ⦁ Responsible for responding to inbound sales inquiries and outbound cold calling to set appointments for a team of eleven realtors to meet with clients who are interested in buying or selling residential real estate.⦁ Be an expert on the evolving real estate market for seven different markets.⦁ Accurately present a specific team's unique value proposition to prospective clients and deftly handle and overcome objections.⦁ Maintain rigorous prospecting for new business and equally rigorous follow up with leads in pipeline.⦁ Qualify potential customers for an appointment with the real estate agents.⦁ Understand and adhere to local, state, and federal laws regarding real estate brokerage services.⦁ Accurately track and convey productivity and sales metrics to management and participate in regular accountability meetings with the Director of Lead Generation.⦁ Participate in regular training and education requirements.⦁ Other lead generation and lead followup duties as assigned.⦁ Create action plans for realtors to follow up with clients in a timely manner.⦁ Train new ISAs upon hire. Show less

Portland, Oregon Area

⦁ Built customer base by self-promotion⦁ Responded to online vehicle requests in a timely manor ⦁ Presented vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.⦁ Facilitated customer test drives.⦁ Ensured timely follow up and maintained strong relationships with previous and prospective customers.⦁ Tracked customers using store specific management system Reynolds and Reynolds CRM⦁ Kept abreast of new… Show more ⦁ Built customer base by self-promotion⦁ Responded to online vehicle requests in a timely manor ⦁ Presented vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.⦁ Facilitated customer test drives.⦁ Ensured timely follow up and maintained strong relationships with previous and prospective customers.⦁ Tracked customers using store specific management system Reynolds and Reynolds CRM⦁ Kept abreast of new products, features and accessories. Attended product and training courses regularly⦁ Built and maintained current sales pricing and manufacturer promotions⦁ Prepared vehicles for customer pickup⦁ Maintained appearance and cleanliness of store showroom and vehicle lot⦁ Ensured customers understood the vehicle's operating features and warranty Show less

Portland, Oregon Area

⦁ Recognized, conveyed, promoted, and sold products and service value. Remained up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information).⦁ Related well to the customer, thought and exercised sound judgment, and acted responsibly in the customer's and the company's interest⦁ Interacted with customers via telephone and email to assist with a variety of customer inquiries and… Show more ⦁ Recognized, conveyed, promoted, and sold products and service value. Remained up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information).⦁ Related well to the customer, thought and exercised sound judgment, and acted responsibly in the customer's and the company's interest⦁ Interacted with customers via telephone and email to assist with a variety of customer inquiries and issues⦁ Demonstrated basic knowledge of competitors. Determined and implemented basic strategies/techniques to effectively counter competitive offers and educate customers on product comparisons⦁ Articulated Comcast's competitive advantage. Maintained excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.⦁ Demonstrated the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience. Acted as an Ambassador for Comcast by building rapport with the customer, supported, reassured, and educated the customer throughout the call.⦁ Established customer needs through enhanced probing techniques, then promoted and recommended Comcast products and services based on customer's needs and interests. Demonstrated closing techniques consistently, repeatedly, and in a timely manner.⦁ Interacted and communicated collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience. Continued to improve sales ability through ongoing training, role playing, and coaching. Show less

Vancouver, Washington

⦁ Guaranteed a positive customer experience by providing high quality consultative customer service ⦁ Responded accurately, promptly, and effectively to business calls ⦁ Quickly addressed and resolved customer concerns ⦁ Met and exceeded monthly performance metrics established for a billing specialist⦁ Operated multi line telephones and company management software ⦁ Professionally, accurately, and effectively handled requests including changes to records, credits, and… Show more ⦁ Guaranteed a positive customer experience by providing high quality consultative customer service ⦁ Responded accurately, promptly, and effectively to business calls ⦁ Quickly addressed and resolved customer concerns ⦁ Met and exceeded monthly performance metrics established for a billing specialist⦁ Operated multi line telephones and company management software ⦁ Professionally, accurately, and effectively handled requests including changes to records, credits, and debits Show less

Portland, Oregon Area

 Support the store management team in the implementation of strategic initiatives and achievement of goals and objectives with a primary focus on the core accountability of revenue generation, establishing extraordinary brand selling & service culture, operational excellence, product & visual merchandising, and management of human resources/creating team success.  Responsible for all operational functions including opening and closing the store, administering returns and store credit… Show more  Support the store management team in the implementation of strategic initiatives and achievement of goals and objectives with a primary focus on the core accountability of revenue generation, establishing extraordinary brand selling & service culture, operational excellence, product & visual merchandising, and management of human resources/creating team success.  Responsible for all operational functions including opening and closing the store, administering returns and store credit, setting sales goals, dividing tasks among sales associates, regular store cleanings, merchandising, and motivating employees on the sales floor to help exceed goals  Establish customer centered brand experience culture Operational excellence including product and visual merchandising and revenue generation  Financial accountability Show less

Portland, Oregon Area

Duties and Responsibilities: Be in the proper uniform and ready to take responsibility of shift at the assigned time. Proficient at the Counter, Prep and Cashier positions. Insures all team members are in uniform, clocked in and at assigned positions at assigned time. Responsible to perform a walk-through of the store to insure that the store is ready: clean, stocked etc. for business using the pre-rush checklist. Supervises and works with the assigned staff to… Show more Duties and Responsibilities: Be in the proper uniform and ready to take responsibility of shift at the assigned time. Proficient at the Counter, Prep and Cashier positions. Insures all team members are in uniform, clocked in and at assigned positions at assigned time. Responsible to perform a walk-through of the store to insure that the store is ready: clean, stocked etc. for business using the pre-rush checklist. Supervises and works with the assigned staff to assure that the proper guest service and product quality are given as prescribed in the “Operations Manual.” Accountable that all cash is handled properly and funds are properly secured. Insures that the unit is operated according to the proper food handling, sanitation, safety and security guidelines as outlined in the “Operations Manual.” Insures proper labor guidelines and labor laws are adhered to including schedules and breaks. Responsible that all opening, closing, change of shift and early out assigned duties are completed using appropriate checklists. Responsible for the accuracy and completeness of shift and daily paperwork using the POS system. Insures that an adequate supply of fully proofed crusts is always available. Supervises the sale of pre-made pizzas to insure they are proofed a minimum of one hour and sold within the next hour. (Two hours total at room temperature) Maintains adequate prepped product for the shift business and if product is not available, makes sure product is available. Communicates shift problems to immediate supervisor and resolve if possible, scheduling problems for next day, product shortage etc. Responsible to handle emergencies, guest complaints, equipment problems or team member problems as per the “What to do If” procedures. Responsible to train and develop team members on assigned shift as directed by immediate supervisor. Responsible for any other job related duties as directed by immediate supervisor. Show less

El Paso, Texas Area

Main Job Tasks and Responsibilities Set objectives and targets for beverage unit/bar Determine staff needs and recruit staff Performance manage staff Assess development needs and train and coach staff Delegate duties and tasks to staff to meet objectives and maximize resources Set and monitor quality and service standards for staff Communicate company policy, standards and procedures to staff Direct and manage staff members to meet… Show more Main Job Tasks and Responsibilities Set objectives and targets for beverage unit/bar Determine staff needs and recruit staff Performance manage staff Assess development needs and train and coach staff Delegate duties and tasks to staff to meet objectives and maximize resources Set and monitor quality and service standards for staff Communicate company policy, standards and procedures to staff Direct and manage staff members to meet standards and objectives Ensure staff operate within company policies Organize and adjust staff rotas and schedules in accordance with available resources and labor regulations Oversee the preparation and presentation of beverages to meet set standards Resolve customer complaints promptly Monitor cleanliness and hygiene of bar area Promote and practice compliance with fire, health, safety and hygiene standards and regulations Oversee accurate cash-up procedures and ensure necessary paperwork is complete Ensure adherence to cash management procedures Ensure adherence to stock control procedures Monitor and order supplies Liaise with suppliers and sales representatives Confirm that procurement of supplies is on the best possible terms Make certain all deliveries are checked in correctly and documentation is correct Check stock is correctly rotated and stored to reduce wastage Oversee the bar display to maximize functionality and attractiveness Set, monitor and control budget for the beverage unit/bar Plan and implement cost control measures Plan and implement systems to maximize sales and revenue Organize promotional activities Generate and present financial reports Implement improvements for products and service Maintain regular communication with staff and management through meetings and discussions Stay current with relevant legislation regarding service of alcohol and licensing Show less

Associates Degree

High School Diploma, General Studies, 12

Activities and Societies: Drama Club, Washington Symphony, Volleyball Team, Basketball Team, Dance Team