Niki L. Jackson Email & Phone Number

Washington, Dc, Us

Upper Marlboro, Maryland, United States

Drive strategic vision, growth, and operational excellence. Passionately lead team, foster creativity, and ensure that our products and services align with our core values.● Develop and communicate a compelling vision for the company’s future.● Set strategic goals and objectives, ensuring alignment with our mission and values.● Identify market trends, competitive landscapes, and growth opportunities.● Inspire and motivate the team, fostering a collaborative and inclusive work environment.● Recruit, mentor, and retain top talent; empower team members to innovate and excel.● Oversee day-to-day operations, including supply chain, production, and distribution.● Optimize processes to enhance efficiency and quality.● Monitor financial performance and make data-driven decisions.● Drive product ideation, design, and development.● Ensure that our products meet high standards of sustainability, quality, and functionality.● Explore new product categories and partnerships.● Develop and execute marketing strategies to enhance brand visibility.● Build strong relationships with customers, suppliers, and stakeholders.● Champion our commitment to eco-consciousness.● Create and manage budgets, financial forecasts, and investment plans.● Seek funding opportunities and manage investor relations.● Drive revenue growth and profitability.● Represent the company at industry events, conferences, and networking opportunities.● Collaborate with health and wellness organizations and promote sustainable practices.● Be an advocate for positive change and healing.

Washington, United States

Worked closely with the project director of Biomedical Programs and the entire team on application cycle management, event planning, logistics, and grantee data management.● Addressed applicant queries, system log-in issues, application troubleshooting, and worked with IT to test grant applications before launch● Supported intake of application materials, including reference letters, and reviewed applications for completeness upon receipt● Recorded advisor scores into Foundation Connect and drafted communications to applicants regarding the outcome of the selection● Facilitated grantee annual narrative and financial report collection; maintain up-to-date grantee data in Salesforce● Contributed to the development of virtual meet and greet and community-building events for grantees● Collaborated with team to plan logistics for the annual meeting, including virtual planning meetings with attendees, discussions with meeting vendors, development of a meeting app, and launching online event registration● Assisted communications staff in preparing the annual meeting book, with abstract submissions, photographs, and agenda materials.

Washington, United States

Seamlessly coordinated, planned, and executed essential activities enabling the organization to run smoothly during transition.● Worked closely with the Chief Executive Finance and Administration Officer to support operations during organizational realignment and onboarding new hires.● Produced operations project calendar via Outlook and via Excel to track dependent/independent activities.● Administered meetings and management trainings via Zoom.● Successfully executed heavy calendar management for the entire organization.● Formatted extensive PowerPoint presentations, documentation, policies, procedures, and over 60 job descriptions/announcements. ● Employed superior administrative, management, relationship-building, and adaptability skills to support uninterrupted operational excellence.

Rockville, Md

Coordinated Department of Justice, Office of Justice Programs Peer Review Support Services for BJA, BJS, NIJ, OJJDP, OVC and SMART.● Accessed government websites and systems to perform review of grant applications and generate reports of assessments and peer review activities.● Reviewed submissions for completeness and compliance with grant solicitation requirements. Recorded and reported findings.● Ensured that access to sensitive and proprietary information in the course of business was conducted in a manner to maintain data security, privacy, and non-disclosure requirements.● Under guidance of team leads, contacted peer reviewers for database updates and for outreach for review assignments. Using primarily Outlook, communicated with reviewers, monitored and tracked responses, and responded to questions.● Updated database records. Created new reviewer nominations and enrollments and disabled inactive accounts.● Created Word templates and forms; generated mail-merges; used macros to split and name files. Performed QC (Quality Control) of document contents to ensure accuracy. Troubleshooted to identify causes of merge errors.● Utilized Nuance Power PDF and Adobe Acrobat DC to create, edit, merge, and markup PDF documents.● Used Excel to create reports and performed QC to ensure accuracy. QC documents and reports created by others to ensure accuracy.

Vienna, Va

Managed the production of General Information Bulletins and Technical Papers for publication and supported conferences and events.● Managed daily operations for the Advocacy and Technical division to support publications and task group management.● Provided administrative support to Director and Senior Manager● Scheduled meetings, sent invites and reminders, rescheduled and managed calendar● Facilitated meetings; edited documents live during meetings via Microsoft Teams; and documented next steps/action items and distributed information to team members, senior manager and director● Escalated critical topics, fielded task group questions, and kept groups on task● Tracked project activities, monitored deliverables and consistently provided status updates and communicated deadlines, schedule changes or unforeseen challenges● Compiled survey results and monitored ballots for quorum● Drafted and edited emails, presentations and special content● Developed various written procedures for critical processes● Ordered supplies and managed inventory● Generated exhibitor reports and manipulated data for marketing and event purposes.● Prepared supplies and equipment shipments for conferences and events.

Washington D.C.

Managed on-site training for DoD and other Federal government agencies across the U.S. and internationally.● Delivered Business Analysis, Project Management, and Program and Management Analysis training courses and certificate programs.● Identified and managed critical dependencies, risks, issues and contingency plans and communicated impact to schedule and/or costs.● Managed the overall resource supply, demand and allocations for the program.● Built strong client relationships throughout the process of assigning instructors, securing funding, allocating resources, issuing certificates, evaluating course feedback, managing logistics and resolving unexpected challenges.● Processed purchase orders and worked with vendors to maintain inventory.● Approved adjunct faculty travel arrangements, expenses and reimbursements● Provided internal and external program status updates to key leaders routinely summarizing overall program progress. ● Produced extensive spreadsheets to manage contract status, deliverables and financials.● Managed multiple SharePoint sites for authorized access to confidential information.

Washington D.C.

Continuously evaluated and streamlined business processes; and assisted in the planning, leadership, coordination, and oversight of Product and Services operations. ● Generated systematic change by optimizing processes for a portfolio of over 350 courses across multiple disciplines.● Managed policy renewals and provided data for licensing and accreditation standards.● Standardized curriculum development contracts administration to regulate/evaluate product lifecycles, track deliverables, monitor budgets, and report performance.● Monitored budgets across curriculums and reported quarterly updates.● Performed data collection and analysis for program evaluation, outreach initiatives and marketing campaigns. ● Analyzed and manipulated data in Excel and utilized pivot tables and charts to present findings and report statistics or data in various scenarios.● Produced presentations on findings and for meetings with various internal stakeholders.● Evaluated business processes, identified inadequacies, defined needs and recommended efficient and effective solutions to meet stakeholder requirements.● Successfully managed simultaneous projects and project dependencies to achieve program and organizational goals.● Collaborated on cross-functional teams to align business priorities, improve efficiency, reduce cost and increase revenue.● Produced and managed SharePoint sites for organizational resources.● Designed an Instructor Management database (Access) to access instructor profiles.

Washington D.C.

Served as an authority on complex customer care solutions and institutional policies and procedures across the organization.● Assisted over 2,000 customers via telephone and over 1,500 via email monthly regarding services and programs.● Spearheaded the framework for servicing customers via email. Awarded the Team Award for servicing over 20,000 students via email annually. ● Lead team on customer service etiquette, providing alternative accommodations, maintaining relations and promoting win-win resolutions.● Reported quarterly work performance and service statistics.● Investigated complex requests, reconciled account discrepancies and developed solutions to daily operational challenges.● Recognized policy inadequacies and recommended modifications to improve quality of service and customer experiences. ● Partnered with Directors and Program Mangers to bridge interdepartmental procedures to improve workflow. ● Produced an SOP Manual, training materials and presentations. Trained staff and new employees on various technologies, policies and procedures.

Washington D.C.

Advised and guided NMAAHC’s Human Resources department in producing its first ever employee handbook.● Designed an employee handbook, standardized policy formulation, and guided Human Resources with implementation.● Identified primary objectives and collected background information to define the scope and formulate an action plan.● Executed the project and managed deliverables and milestones.

Associate Of Applied Science, Massage Therapy/Therapeutic Massage

Activities and Societies: Ratcliffe Scholar

Course Work Towards Associate Of Arts (A.A.), Communication

Project Management

Project Management Certificate

Certificate, Program And Management Analysis

Course Work Towards Associate Of Arts (A.A.), Communications

Certificate, Project Management