Hello! I'm Nikini, an ambitious individual pursuing a BSc (Hons) in Business Information Systems at Cardiff Metropolitan University through ICBT. Having completed my Pearson BTech HND in Computing (Software Engineering) at CINEC, I am dedicated to building a career in the IT field. My professional journey includes valuable experience as an inbound telecalling agent at Nation Trust Bank and as a Customer Support Associate at Datacomm (Pvt.) Ltd.While my foundation is in customer support, I am on a journey to enhance my expertise in software engineering and business information systems. Fueled by unwavering determination and a passion for technology, I aim to become a proficient IT professional. Let's connect and share experiences in the vast world of technology!