Nikolett Pahocsa Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

• Curating client relationships all through the customer journey, reducing customer complaints and increasing patient retention
• Coordinating information concerning insurance coverage, treatments offered, payment plans, etc. as a point of contact between patients and dentists
• Processing sales data using Excel, ensuring books are balancing throughout the day
• Overlooking a very busy diary, proactively adjusting appointments which improved overall time management within the practice
• Motivating and coaching front desk team members, achieving a 30% increase in positive customer reviews last year
• Ordering supplies to meet office and practice needs, ensuring accounts payable are being taken care of

Dublin, Ireland

• Created content across social media accounts, growing the follower base by 35%
• Launched social media campaigns, increasing yearly revenue by 15%
• Contacted customers with outstanding balance, helped with bookkeeping using Xero and Dext
• Promptly responded to online queries via email and chat, ensuring overall customer satisfaction
• Designed labels and stickers
• Helped with packaging and distributing coffee

Dublin

• created systems to improve customer experience: emphasis of first impression / made sure customers are satisfied with the service / handled incidental complaints - with solution in hand
• prevented problems with the help of: proactive attitude /previously collected data such as: online reviews, in-store feedback
• workflow and development duties: analyzing sales data / assigning tasks for the right staff / setting up ordering systems
• trained new employees while passing on customer focused attitude
• coached, mentored and developed a strong team up to 6 people

Budapest, Hungary

I worked as a customer service specialist providing information for queries via telephone.Thanks to my quick searches, I was able to enhance customer satisfaction with keeping the calls short.

Budapest, Hungary

I translated novels from English to Hungarian over a one year period while finishing my degree.

Associate'S Degree, Ux Design

Credit-rated by Glasgow Caledonian University. Case study: to design a flight booking website for a startup airline. - Design Principles.

Photography And Graphic Design

Fetac Level 5, Computer Programming

This course offers general knowledge on HTML and webdesign, Python coding language and Octave.

Bachelor Of Arts - Ba, Philologist In English And French Studies

High School, Literature, English, French, History, Maths, 5

Activities and Societies: I was a member of the school's sport team, the choir, and the French drama group.