Nikita Sharma Email & Phone Number

Brampton, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for monitoring various applications (SCM - Microsoft Dynamics, Outlook, RightFax, BC Express, Interview Browsers)• Demonstrate "Client First Initiative" by being responsive to the needs of all areas in Cash Management Operations and working together to add value to the client.• Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our Service Partners.• Identify gaps and areas of improvement, develop and implement changes to gain efficiency and be more effective.• Accept responsibility and ensure problem determination/ resolution is handled promptly and efficiently and whenever necessary, assistance/escalation action is taken to resolve issues quickly.

Mississauga, Ontario, Canada

• Manage workloads efficiently and share operational worries with relationship managers and service partners.• Perform a range of administrative duties including filing, document tracking, data entry, answering the telephones etc.• Preparation of Customer Invoices• Maintaining records and dispatching technicians for the Service Department.• Coordinated and scheduled appointments and meetings.• Managed office supplies inventory and maintaining relationships with vendors.• Provided support to senior management as required.• Outstanding relationship management skills to work in a team-driven environment.

Brampton, Ontario, Canada

•Responded to customer inquiries via phone, email, and in person.• Processed orders, returns, and exchanges.• Assisted customers in resolving product or service issues, complaints, and escalations.• Maintained accurate written records of customer interactions and transactions.• Participated in team meetings and provided suggestions for process improvements.

Global Business Management, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services