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o Conducted a current state analysis of Public Health’s COVID-19 documentso Prepared a COVID-19 Document Management concept brief, outlining the current state and proposed approach to implementing a centralised document management system o Established the new file and folder naming convention for all COVID-19 documents o Developed Public Health’s Development, Approval and Publishing Matrix along with a Communication Cheat Sheeto Updated each document to align to the correct Gold Coast Health document template, renamed each file and save it within the new centralised document management system

o Completed a detailed current state analysis of the rostering practices across the organisation taking into consideration cyclic and non-cyclic o Investigated workforce variation (cost implications of agency staff, overtime, fatigue, ad hoc payment and excess leave)o Co-designed the rostering future state model with key stakeholders before conducting a gap analysis between the current and future state rostering practiceso Developed a communication plan, Steering Committee presentations along with project templates and expression of interests for non-clinical internship placementsoExp lored a range of rostering IT solutions to determine best fit for Gold Coast Health’s rostering requirements

o Lead the team in delivering a range of Workforce Engagement programs that support the Gold Coast Hospital and Health Service wide journey of cultural transformationo Guided and mentored the team to design, deliver and operationalise the Workforce Strategy enabling frameworks whilst driving outcomes-based activities to determine the success of the frameworkso Managed the implementation of an Inclusion and Diversity strategy and program of work to further embed and promote an inclusive workforce. Including the DisTinct Pathways Program supporting those who identify as having a disability to secure an opportunity to receive 16 weeks paid employment within Gold Coast Healtho Coordinated the 2020 Going for Gold Staff Engagement Survey on behalf of the Health Service, where staff participation resulted in a 69 percent completion rate, two percent higher than 2018, despite taking place during the COVID-19 health pandemico Lead the development and implementation of the COVID-19 response within the Public Health work unit. Including the development of a COVID-19 work unit org structure, business processes and work instructions of which have been shared with other Hospital and Health Services across the state

o Managed & coordinated the development & opening of the Social Enterprise Café at the Southport Health Precincto Developed detailed business cases, project plans / schedules, progress & handover reports & other project documentation required by the Steering Committee for the successful delivery of the Caféo Effectively planned, monitored & reported project development to ensure key milestones & deliverables met agreed timeframeso Managed the entire process of the Deloitte review & development of the Financial Modelo Built & maintained effective relationships with internal stakeholders & built & leveraged external partnerships o Managed & coordinated project working groups to ensure timely delivery of feedback & input of project deliverables & decisionso Assisted in planning, implementing & evaluating workforce initiatives that were responsive to Gold Coast Health needs including; undertaking research & analysis of programs to identify best practice & innovative solutions to workforce challenges

Managed the end-to-end recruitment process, ensuring a successful recruitment outcome & a positive experience for the functional area managers & students. I successfully recruited 72 students into intern roles within GC2018 Commonwealth Gameso Successfully managed Griffith’s largest internship intake of 130 students into one organisationo Worked with functional area managers to ensure successful implementation of the internship programo Implemented an Intern retention & well-being program aimed at retaining & supporting interns during their internship. This included, newsletters, top tips, fun facts, information sessions, networking events, videos & a weekly text message welfare surveyo Mentored & provided guidance & support to students before, during & after their internshipo Effectively utilised Human Resource information systems to deliver end to end recruitment activities & processes, ensuring accurate & timely maintenance of candidate data & contractso Provided strategic & compliance advice on various matters including; ill & injured interns, misconduct & poor performanceo Identified, analysed & responded to project & operational riskso Delivered program level reporting & communications both within GC2018 Commonwealth Games & Griffith University

o Worked as the Change Manager to deliver cultural change and training for drivers and management across the businesso Managed a team over multiple work packages simultaneously to ensure deliverables were delivered within project timeline and budgeto Managed client expectations by ensuring the delivery of the highest quality deliverableso Developed tools and communications helped to raise awareness and understanding of the benefits of in-vehicle telematics and supported the leaders, individuals and teams to embed new safe driving behaviourso Developed new onboarding processes which aligned both the technical IVMS requirements and the business requirements for contractor engagement o Established and facilitated the commencement of the Drive Safe steering committee to ensure ongoing support and governance for the administration of IVMS within Aurizono Development of the training strategy and approach, and logistics management for delivery of training and roadshow events o Designed and developed a coaching toolkit to help leaders understand their role in enabling behaviour shifts o Responsible for project reporting, identifying and tracking risks, concerns and milestones

In early 2016 Deloitte conducted a detailed current state review and future state design for eHealth Queensland’s Digital Solutions Delivery Branch (DSDB). A future state blueprint was defined to address the major challenges that DSDB currently face in enabling them to achieve excellence in project delivery into the future. This led to the identification of three core strategic directions and nine guiding principles.The strategic plan was largely developed top-down with senior members of the DSDB leadership team so a discovery phase was proposed to engage DSDB staff and seek their inputs to formalise the roadmap.Key responsibilities during this engagement included: Validate the strategic direction through a series of staff consultations Conduct Leadership workshops to align the broader leadership team behind the strategy Conduct focus group sessions for each of the strategic areas to identify initiatives which will have the highest impact on the branch Prioritise and sequence initiatives based on leadership team inputs to develop a Sprint plan Develop a baseline and ongoing measurement framework to monitor the performance of roadmap

o Worked as the Change Manager for an implementation of three new systems into an integrated single corporate services platform to improve integration, budgeting and reporting o Built strong client and vendor relationships to help with the development and delivery of training and communications, relevant to the business environment and cultureo Developed learning needs analysis to identify training needs across the business, integrated training curriculum and training development plano Conducted impact assessments, business readiness assessment and supported the executing of change initiativeso Lead a team of instructional designers, subject-matter-experts and trainers through development and deliveryo Provided day-to-day leadership on the project and continuity on the client site

o Worked with senior leaders and HR to undertake global change impact assessments, training needs analysis and determine approach to capability develop of effected teams and userso Liaised with the business process leads to ensure successful delivery of changeo Developed change enablement plans, learning tools and templates to ensure consistent application of technical process changeso Developed user-centric language to communicate simply and succinctly to different HR stakeholders and business groupso Designed, developed and delivered learning and performance support materials for the three phases of the programmeo Leveraged existing channels and mechanisms to engage stakeholders, deliver training and change enablement activities where possible

Working with the Upstream / P&T division of Shell Shipping and Trading to ensure maritime assurance.o Delivered training and communications to the maritime community o Analysed and defined business requirements and recommended solutions to improve compliance o Collated feedback and updated process manuals and training materialso Defined and mapped access levels within Upstream / P&To Conducted reports to ensure compliance and liaised with Regional Team Leads to rectify compliance issues

Member of the Business Transformation team, I managed the rollout and deployment for two of Shell businesses, and was the Americas & Africa Regional Deployment Lead.o Coordinated deployment activities across multiple continents - maintenance of training materials, training schedule and logisticso Customised the training approach from a global framework to meet the local business requirementso Travelled to deliver onsite training prior to the system deployment and provided onsite support the week of Go-Liveo Role mapping of individuals within Shipping and Tradingo Responsible for project reporting, identifying and tracking risks, concerns and milestones.o Designed and developed a new project SharePoint page

As a member of the Business Transformation team, I worked with client stakeholders and project team members to assist in transitioning Shell Shipping and Trading to a single Group Maritime Assurance System. o Co-managed the development, delivery and facilitation of User Acceptance Testingo Accountable for the development of the training materials for multiple business groupso Actively built and managed relationships with key stakeholderso Managed and delivered communications for the Project including updating the communication plan as requiredo Scheduled and delivered training to the Assessor community

Solely coordinated the post deployment activities, managed client relationships and worked with the business to evaluate and define new project requirements. o Managed Asia-Pacific client relationships, and establish myself as a client and system content SMEo Worked with the users and client team members to define application, functional and usability requirementso Analysed, prioritised, classified and scheduled the requests for changeo Designed, developed and evaluated the transition support materialso Provided expertise to all support and transition team members to accelerate delivery

Change Management consultant responsible for overseeing the work completed for the change management/training aspect of the project. The role entailed providing expertise to all change and training team members to accelerate delivery, tracking performance and providing weekly status updates and reports. o Managed and delivered communications for the Project including updating the communication plan as requiredo Delivery of all change management and training activities and tracked the performance of the project to ensure that all activities were completed to schedule and budget

As a member of the Change Management team I was responsible for conducting training needs analysis, developing the change management plan and detailed training and performance design. The role also involved:o Developed training materials based on detailed training design o Acted as client and content SME based on previous exposure to client throughout the design phase

As a member of the Land Management team, I supported the day to day operational activities and assisted in developing the Land Management process. This role included:o Coordinated, documented and reported on record management and other administrative tasks o Interfaced between Land Management and other business groupso Supported efforts to assess current state, identified customer requirements, and define the future state and business solutiono Researched, gathered and synthesised information

Worked with the client to define the technology architecture for Infrastructure to ensure it supported the business requirements and performance goals. Helped assist the client to ensure their software usage is licensed and developed their IT equipment usage policy.

Working alongside the Senior Management team of Accenture, I worked on business development activities associated with an Australian Defence Agency – which involved writing the tender responses for Capability & Capacity and IPT & Personnel

Member of the Deployment team, I worked closely with client stakeholders to develop and deliver pre-production/deployment activities. Reviewing project deliverables for completeness and quality, planning and executing communication events and creating daily reports.