Nikita Gupta Email & Phone Number

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Specialized in understanding client requirements, planning and executing projects.During the career, I have successfully executed various types of research projects such as - Customer Satisfaction and Experience Study, Product Diagnostic Study, Ad Evaluation Study, Brand Tracking Study, Technology Adoption Study, Market Opportunity Assessment Study, and Product / Concept Testing (Conjoint Analysis).Responsibilities are as follows :- Building, developing and managing relationships with a plethora of clients’ key decision makers spread across 14 different industries resulting in higher client satisfaction, greater repeat business and more cross-selling and up-selling opportunities. - Preparing the most appropriate and optimised research solution and along with the marketing collateral as JCR’s response to all RFQs pertaining to research and pre-sales role, and supporting bids by sharing the right pitch material before client meetings.- Facilitating client calls and project kick-off meeting in order to surface client priorities and recommending a plan of action that drives high value and return of investment.- Identifying approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention.- Conducting regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics.- Participating and leading team projects/initiatives that seek to streamline activities that support continuous improvement programs.

Gurugram, Haryana, India

Gurugram, Haryana, India

• Supervised a 40 member cross-functional team to simultaneously manage 6 large multi-phase research projects including primary (qualitative and quantitative), secondary research and predictive analytics from inception to execution.• Drove communications on project proposals, survey design and budget allocation across internal teams, customers and vendors facilitating on-time delivery and 100% customer satisfaction.• Managed the coordination, analysis, and presentation of research initiatives for focus groups, phone and internet studies and convention surveys.• Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation.• Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct.

Gurugram, Haryana, India

Gurugram, Haryana, India

• Executes research related to market segments, product offerings, customer experience and other topics as needed.• Research, analyze, collate, distil and present high quality, accurate outputs in a range of formats dependent on the project and specified requirements ensuring the original brief is met.• Maintains a repository of research results; keep results well organized and updated.• Converting consumers/customers insights into input for product knowledge.• Write requests for proposals, conduct vendor selection and manage vendors for complex projects.

Gurgaon, India

South Delhi, Delhi, India

Gurgaon, India

Bachelor Of Technology - Btech, Biotechnology, A+

Activities and Societies: Kabaddi Gold Medalist Sports Quiz

Biotechnology, A+