Nikita G. Email & Phone Number

New Jersey, United States

• Logistics coordination for over 75 events, including venue selection, catering, transportation, and audiovisual setup, resulting in successful execution of events with increased attendance and client satisfaction.• Work closely with service providers, and actively supervise events to ensure success and quickly troubleshoot issues.• Track logistics of booking booth, meeting space, registrations, manage housing, and other travel amenities.• Assist with budget management by tracking expenses and negotiating contracts with suppliers to stay within budget, resulting in an average 25% cost savings.• Develop and maintain comprehensive project timelines to ensure all event components are executed on schedule.

• Built rapport with customers by listening to their needs and educating them about products and services that are most beneficial to their individual situation.• Effectively responded to customer complaints and concerns by determining the issue and offering a solution or possible alternatives.• Maintained knowledge of changes to product inventory, current sales promotions, catalogs and schedules of exhibitions and events

• Handled large volume of administrative paperwork and cooperated with both the warehouse and shipping departments on invoicing and shipping problems.• Communicated directly with upper management daily, regarding account details, billing, and customer complaints.• Created Excel speadsheets and efficiently inputted SEO data regarding various products in order to optimize search engine results.• Had an unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.

• Strategically scheduled team members to maintain optimal staffing levels at all times.• Communicated with distributors regarding backorder availability, future inventory, andspecial orders.• Verified billing and invoices weekly to ensure legitimacy.• Managed coworkers efficiently to ensure staff was operating as an optimal team.• Monitored product sales in order to determine the ongoing need for replenishment andreallocation.• Responsible for performing closing cash drawer audits, creating store deposits, preparingcash drawers for the following day, as well as solely maintaining the safe.