Nikita G. Email & Phone Number

New Jersey, United States

• Logistics coordination for over 75 events, including venue selection, catering, transportation, and audiovisual setup, resulting in successful execution of events with increased attendance and client satisfaction.
• Work closely with service providers, and actively supervise events to ensure success and quickly troubleshoot issues.
• Track logistics of booking booth, meeting space, registrations, manage housing, and other travel amenities.
• Assist with budget management by tracking expenses and negotiating contracts with suppliers to stay within budget, resulting in an average 25% cost savings.
• Develop and maintain comprehensive project timelines to ensure all event components are executed on schedule.

• Built rapport with customers by listening to their needs and educating them about products and services that are most beneficial to their individual situation.
• Effectively responded to customer complaints and concerns by determining the issue and offering a solution or possible alternatives.
• Maintained knowledge of changes to product inventory, current sales promotions, catalogs and schedules of exhibitions and events

• Handled large volume of administrative paperwork and cooperated with both the warehouse and shipping departments on invoicing and shipping problems.
• Communicated directly with upper management daily, regarding account details, billing, and customer complaints.
• Created Excel speadsheets and efficiently inputted SEO data regarding various products in order to optimize search engine results.
• Had an unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.

• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Communicated with distributors regarding backorder availability, future inventory, andspecial orders.
• Verified billing and invoices weekly to ensure legitimacy.
• Managed coworkers efficiently to ensure staff was operating as an optimal team.
• Monitored product sales in order to determine the ongoing need for replenishment andreallocation.
• Responsible for performing closing cash drawer audits, creating store deposits, preparingcash drawers for the following day, as well as solely maintaining the safe.