Nikita Raval Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Resolving end-user support issues using enterprise-wide standards and tools.- Covering all users (business or functions) and all environments (test or production)- Includes pre & post-release follow-up, monthly service reviews, SLA monitoring, PIV, knowledge acquisition to support new or enhanced functionality.- Providing advice and expertise as an Functional SME (Subject Matter Expert) to projects and other change-related activities such as testing, business systems analysis or requirements elicitation- Functional analysis is functional-specific and will in general be required in order to answer a “how to” question, whether in the context of a project, client integration or new business requirement- Ensuring the service catalogue is updated and accurately reflects the activities & services- Ensuring the workflows for setup, parameterisation & configuration activities have been agreed, designed and that an appropriate tool is available- Ensuring that service level objectives are agreed and documented, that monthly reporting has been updated and that service reivews are in place

Toronto, Ontario, Canada

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Provides oversight/control on client account opening documents to help reduce the firms risk with the applicable regulating bodies by reviewing, analyzing and approving/rejecting documents for completeness and accuracy using various applications (Webpost, AS400, HOD,Sharepoint) • Providing exceptional customer service support on account opening related queries by remaining current and informed on existing and new industry regulations and firm policies and procedures. • Maintain client account integrity by performing sundry items as required • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. • Champions a high performance environment and contributes to an inclusive work environment.

Toronto, Canada Area

- Follow up and supervise on primary and secondary duties of crew members.- Role model guest experience behaviors and able to coach crew members.- Coach the crew members in their duties.- Ensure proper training and execution of all front counter and McCafé and drive thru service procedures and guest experience behaviors. - Review all guest compliments and complaints and assigns appropriately for follow up if needed. - Complete pre shift checklist and conduct post shift analysis- Complete positioning plan- Conduct shift huddles daily - Assist managers in scheduling employees. - Identify danger zones, diagnose and provide direction and coaching- Follow and supervise on primary and secondary duties of crew members.- Review Guest count and sales projection.

Toronto, Canada Area

- Providing valuable service to customers.- Building a good relationship with proper service and guest experience.- Introducing new products and promotions to the customer.- Managing Fast and Quality work.

Toronto, Ontario, Canada

1. Day-to-day functional support, such as:- Resolving end-user support issues using enterprise-wide standards and tools.- Covering all users (business or functions) and all environments (test or production)- Includes pre & post-release follow-up, monthly service reviews, SLA monitoring, PIV, knowledge acquisition to support new or enhanced functionality.- Providing advice and expertise as a Functional SME (Subject Matter Expert) to projects and other change related activities such as testing, business systems analysis or requirements elicitation2. Day-to day setup and parameterisation, such as:- Processing requests using expert knowledge and/or elevated access- Including some access administration3. Functional analysis:- Analysing functionality within a functional as a result of a change to the functional or to find a solution to a current issue or to enable a future opportunity or to acquire knowledge in order to improve support & other services- Functional analysis is functional-specific and will in general be required in order to answer a “how to” question, whether in the context of a project, client integration or new business requirement4. Processing standard changes:- Implementing changes in “BAU” mode using standard functional functionality and that require no development or code change, such as a client migration5. Documentation, such as:- Preparing User Guides, Release Notes and procedures6. Functional usage optimisation:- Proposing better ways to use functionals such as: archiving, cross-training, exploring existing but unused functionality and reducing manual workload

Ahmedabad Area, India

- Gathering and eliciting clear and definite project requirements from the clients across the globe.- Discussing the requirements with the technical team to clear doubts regarding requirements and mitigate risks. - Interface with clients (Skype) and gain an understanding of requirements/ process through meeting and discussion.- Worked with Project Managers to track projects' performance against baseline plan.- Prepare and review the project requirement analysis as well functional specification documents. - Worked extensively through Agile development methodology by dividing the application into iterations.- Liaison with technical, functional and business development teams - Create functional clickable wireframes.- Involved in to complete SDLC Support which includes design, develop, integrate, test and implement business solutions.

Ahmedabad Area, India

- Responsible for generating business through bidding portals, cold calling, and Email. - Competent in writing business proposals to post on bidding sites like upwork- Responsible for the development and delivery of short and long term strategic business goals. - Assisted in the development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements- Analyses market trends, recommend changes to marketing and business development strategies based on analysis and feedback.- Responsible for communication with client and maintaining a healthy relationship with existing clients. - Coordinating with project manager and Development Teams.

Done project in Sharepoint

Post Graduate Certification, Business/Commerce, General

Post Graduation Certification, Information Technology

Bachelor'S Degree, Information Technology

10Th And 12Th Schooling, Science