Nikita Watson Email & Phone Number

Chicago, IL, US

Greater Chicago Area

• Configuring and provisioning core network components to be physically installed by network engineers (Switches, routers, firewalls, load balancers, etc.)
• Creating and maintaining configurations for all networking devices/components, documenting all changes in great detail
• Automation of different network-related tasks such as configuration and firmware management
• In-depth product research/testing to meet network specifications
• Manages internal inventory systems for equipment deployed and returned
• Maintains and updates documentation for configuration and images

Greater Chicago Area

• Provide excellent customer service and oral communication skills, while working in a fast paced environment and solving a multitude of issues via phone, chat, and email
• Efficiently managed large inbound telephone calls and worked with end users to isolate and resolve technical issues
• Provide hardware and software support for desktops, laptops, tablets, and smart phones
• Configure, manage, and troubleshoot trusted network devices and coordinate with network administrators to ensure network stability and identify system maintenance needs
• Configure internal systems and resolve network connectivity issues with APs, network switches, and end user devices
• Adept at identifying, isolating, and resolving computer performance issues

• Introduced production line best practices, improving shipping volume by 15% monthly
• Excellent ability to lead and train staff
• Standardized the receiving process; increasing customer receiving time of their orders
• Trained employees on company hazmat standards and procedures
• Controlled and ordered all inventory of all packaging items for customer orders
• Insured proper documentation for incoming/outgoing freight and verified documentation matched freight

• Recruiting, hiring, training and managing new hires on companywide processes
• Managed monthly budgets and expenses
• Trained and oversaw company employees on use of mobile technology
• Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating.
• Troubleshoots problems with authorized mobile and iPad devices
• Proactively delegated resources to match company needs

Routing And Switching, Information Technology

Introduction to Networks Routing and Switching Essentials Scaling Networks Connecting Networks

Comptia Network+ - Certification Id: Comp001020809479, Information Technology