- Spearheaded end-to-end hiring processes, including job postings, interviews, and candidate selection.- Streamlined onboarding, ensuring seamless integration and optimal new hire experience.- Managed employee grievances, fostering a positive work environment and resolving conflicts.- Led performance appraisal cycles, setting goals, and delivering constructive feedback.- Orchestrated training initiatives, advancing professional growth within the organisation.- Enforced HR policies and ensured compliance with labor laws.- Administered benefits, conducted salary reviews, and managed payroll.- Maintained accurate employee records and HR documentation.- Implemented engagement activities to enhance morale and satisfaction.

- Supported HR processes including recruitment, onboarding, and employee relations.- Assisted with posting job ads, scheduling interviews, and coordinating candidate assessments.- Facilitated new hire orientation and paperwork processing.- Maintained up-to-date employee records and HR-related documentation.- Collaborated with HR team to organise training workshops and development programs.- Played a pivotal role in resolving day-to-day employee queries and concerns.

Addressed customer complaints and provided solutions for enhanced satisfaction Conducted training programs and facilitated team-building activities Monitored team performance and tracked key metrics Managed hiring processes and delegated tasks Acted as initial point person for team regarding technical work questions/processes/procedures Reviewed and worked all unpaid and denied insurance correspondence Prepared insurance/patient correspondence for further attention and review Organized workflow and improved processes through daily and weekly productivity reports My roles and responsibilities as team leader.I need to maintain my team productivity and quality.I should attend meetings with higher management and client to discuss about workflow.I have to respond on escalations what ever marked by client.I should look for for new updates and trends to make our project run smoothly and close my bills with quick resolution.

Contacted patients via phone calls to address billing inquiries, clarify billing statements, and provide explanations of charges and insurance payments Responded to patient questions, concerns, and disputes related to billing and insurance claims with empathy and professionalism Reviewed and analyzed unpaid and partially paid accounts to identify overdue balances Initiated follow-up calls to patients regarding overdue balances, outstanding invoices, and payment reminders Collaborated with patients to establish payment arrangements and assist in setting up payment plans Verified insurance coverage and confirmed the accuracy of insurance claims submitted Assisted patients with understanding insurance benefits, coverage details, and claims processing procedures Maintained accurate and up-to-date records of patient communications, payment arrangements, and any account updates Ensured compliance with data protection and confidentiality regulations in handling patient information Investigated and resolved billing disputes and discrepancies in a timely and effective manner Escalated complex billing issues to the appropriate internal departments for further resolution Reviewed billing processes and patient interactions to identify opportunities for improvement and ensure adherence to best practices Collaborated with the billing team to implement improvements in AR patient calling procedures Handles day-to-day billings, maintains and grows payor relationships Identifies root causes of insurance denials, sends appeals to payors and calling insurance to solve the claims Collaborates with consumers and insurance representative to resolve outstanding claims in a fair and timely manner Collects patient liabilities that occur when patients are uninsured or have deductibles and coinsurance due