 Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer enquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle enquiries and complaints. Perform customer verifications process orders, forms, applications and requests Direct requests and unresolved issues to the designated resource .  Keep records of customer interactions and transactions . Manage customer’s accounts. Record details of Enquiries, comments and complaints. Record details of actions taken. Manage administration communicate and coordinate with internal departments. Follow up on customer interactions.