Nikitha U Email & Phone Number

Kumbakonam, Tn, In

Tamil Nadu, India

• Conducted customer service industry training for fresher.• Conducted weekly 1-1 meeting to clarify their doubts and set expectations.• Identified RedFlags to avoid confusion during placements.• Conducted communication and soft skill training (Grooming and body language).• Audited everyday interview preparation recording for checking effectiveness.• Conducted multiple mock interviews to prepare candidates. • Created lineups for candidates based on their requirement and skill sets for interviews.

Tamil Nadu, India

• Conducted training for different verticals – sales, customer service, retail and collections• Conduct mock call to evaluate the effectiveness.• Conducted OJT training on objection handling, selling skills, negotiation skills to help associate to achieve their Target.• Conducted refresher based on the quality input and business need.• Everyday conducted briefing and debriefing on the floor.• Prepared content on new update and iterate in floor.• Conducted contest to motivate associates and also increase the productivity.• Travelled to retails to motivate and also to take training to help them in terms of selling skills. • Delivered training using different style like through activities, storytelling and also through roll play.• Provided POSH training to all Staff.

Tamil Nadu, India

• Conducted training on Introduction, Greeting, Closure calls • Evaluated the effectiveness of training through observation during mock calls and help them to improve calls• Identified new sales leads through Social Media & Portal• Maintained fruitful relationships with existing customers• Planning and overseeing new marketing initiatives• Prepared PowerPoint presentations and sales displays• Contacted clients to inform them about new developments in the company’s products• Designed quotes and proposals• Negotiated over phone and email• Strategizing sales goals for the team• Vendor Management and bidding in portal

Tamil Nadu, India

• Extracting Database through LinkedIn and Data.com• Made cold calls over the telephone • Scheduled appointment with Technical Team • NDA processing with client• Manage targets relating to revenue growth, activities, profit margin, services sales• Customer Retention and Customer Acquisition