Nikkenia B. Email & Phone Number

Atlanta, GA, US

Manages the daily operations of technology support and quality assurance for wealth solutions technology development efforts for multiple clients. Identify and resolve complex business system issues. Review and approve configuration and testing results. Plan and manage process improvement projects to create year-to-year efficiencies. Review and support.

Atlanta, Georgia, United States

Complete understanding of research concepts, ICH GCP (R2), FDA Regulations, Regulatory Affairs, Protocol & Budgets, Clinical Trail Operations, Data Management Systems, Investigator Responsibilities, AE/SAEs and Protocol Deviations and recruitment and retention of research subjects. GDP, GCP. Knowledgeable in 21 CFR Part 11, 50, 54, and 56.

Greater Atlanta Area

• Administers employee’s health and welfare plans including open enrollment, changes and terminations according to plan provisions to more than 50,000 employees and retiree’s in 10 different legacy union and non-union.
• Provides enrollment guidance to employees on initiating benefits changes by communicating plan knowledge effectively (e.g., open, new hire enrollment, qualifying life events)
• Serves as point of contact for HR and vendors for escalated participant issues via case management tool for general benefit inquiries, plan provisions, participant deferrals, loans and health & welfare deductions
• Participates in requirements gathering, systems testing, validation and the identification of system upgrades and user-interface issues
• Supports compliance of the annual audit process by testing plans and the review of all audit inquires to comply with internal policies, procedures and requirements
• Ensures data quality by reviewing scheduled reports and working with appropriate teams on corrective actions by analyzing root cause of errors to identify and implement long term solution

Greater Atlanta Area

• F/K/A Aon HewittCore Benefits Administration (CBA) Mid-Market Implementations. Successfully implemented multiple mid-market companies through all phases of system and project development life cycle for Iterative, Agile.
• Successfully implemented clients through all phases of Annual and Open Enrollment for health and welfare benefits
• Partnered with Domain Manager and Requirements Analyst to deliver clear analysis, test plans and standard operating procedures for project work to align with best practices
• Served as team lead to manage Onshore and Offshore colleagues, coached and developed team members through the configuration and testing for each client on the technology platform and quality assurance fundamentals
• Monitored setup and task completion via blueprint for all projects and communicated project schedule and status to varying levels of the organization
• Owned defect identification and resolution, including root cause analysis and risk mitigation planning

Atlanta, GA

• Successfully implemented multiple mid-market companies through all phases of system and project development life cycle for Iterative, Agile and Waterfall methodologies. Specialized in the configuration of new software.
• Successfully implemented clients through all phases of Annual and Open Enrollment for health and welfare benefits
• Partnered with Domain Manager and Requirements Analyst to deliver clear analysis, test plans and standard operating procedures for project work to align with best practices
• Served as team lead to manage Onshore and Offshore colleagues, coached and developed team members through the configuration and testing for each client on the technology platform and quality assurance fundamentals
• Monitored setup and task completion via blueprint for all projects and communicated project schedule and status to varying levels of the organization
• Owned defect identification and resolution, including root cause analysis and risk mitigation planning

• Entered ad copy (commercial) into the ad copy library of the traffic and billing systems as specified in the customer contract instructions. Checked, imported and maintained cable advertising contracts in the traffic &.
• Entered ad copy instructions into the software library of the traffic and billing system that scheduled dates, times, rotation patters, networks for the ads as specified by the instruction
• Prepared and created the daily program logs and traffic the spots for each of the system’s channels that carry advertising, debrief daily logs (post and compute), log adjustments, make goods, exceptions, catalog lists.

See Above "Cox Media - Continuity Specialist"

Masters, Business Administration In Human Resources Management

Bachelors Of Science, Management