Nikki A. Email & Phone Number

-Looked after the Manila and Sydney enterprise retention team and managed retention strategies across direct and indirect channels, including Corporate Resellers and Solutions Partners, ensuring high retention rates and customer satisfaction.-Onboarded, coached and mentored team members, providing guidance and support to enhance their performance and.

-Primarily responsible for retaining mid-market to enterprise APAC customers across 3 platforms: Data Center, Cloud and Server-Assisted gold and silver on-premise customers in maximizing their Atlassian investment by migrating them to Atlassian Cloud.-Collaborated with key cross-functional teams (CS, Cloud Migration Managers, Product Advocates, Systems.

-Championed complex renewal cases, platform migrations, and customer retention issues.-Drove cross-functional initiatives supporting customer retention.-Actively took part in onboarding initiatives and continuous training & development for Loyalty Advocates (processes, licensing/pricing changes, skills, etc.).-Mentored SMB Loyalty Advocates and facilitated.

Manila

-Looks after a high-volume of sales opportunities through multiple renewal campaigns-Helps migrate server customers to our cloud-based offering by guiding them in holistically assessing our cloud solution-Prepares renewal quotes and communicates the incentives available within established guidelines-Retains and increases subscription revenue in existing.

I was one of the founding sales specialists for Canva Enterprise. My position radically evolved into a hybrid role of closing new business, account management, operations,and customer insights. Apart from closing new business accounts and looking after client renewals, I was also involved in co-creating the sales process from inbound to account management.

-Conceptualized and diversified new workshops and activities for retail pop-up events.-Handled registrations, payment tracking and workshop-related communications with participants, facilitators & brand partners.-Maintained current relationships with facilitators and obtained potential leads for in-house and offsite workshops-Curated and managed physical.