• Assisted potential residents with detailed leasing information for communities nationwide, creating quotes and scheduling leasing appointments.• Provided support to residents with maintenance requests, billing issues, and other community related inquiries.• Accurately captured resident and prospect information to ensure good record keeping for leasing office follow-up.• Communicated effectively in verbal and written forms, responding to all requests in a timely manner.

• Created and edited engaging and effective written content to ensure consistency and quality to and from the field that aligned with company’s values and goals.• Collaborated to create and edit weekly newsletters and materials for over 3,800+ stores.• Compiled, analyzed, and distributed store productivity reports, enabling data-driven decisions across brands.• Mentored and supported 3 team members, fostering a collaborative work environment and boosting skills and overallperformance.• Collaborated closely with senior management on strategic planning efforts, aligning department goals with companyobjectives.• Assisted in the organization, planning, and execution of company events 3 times per year.• Implemented organizational systems for financial reports, schedules, and inventory control to improve efficiency andproductivity.• Managed multiple projects working cross-functionally with corporate teams.• Maintained and distributed a content calendar for corporate and store employees with all relevant information.

• Oversaw operations and execution of company directives including merchandising, customer loyalty and loss prevention.• Trained and developed a management team of 3 to take on their own division of responsibility within the store.• Hired and recruited a part-time team of 10 ensuring proper training, coaching and mentorship.• Worked with corporate teams to test first Buy Online, Pick up In-Store program for company.

• Quickly adapted to a 7.2 million dollar volume location while also learning the processes of a new company.• Ran all store daily operations to ensure consistency throughout the store.• Utilized communication skills to run a busy sales floor, help drive sales and motivate associates to achieve daily goals.• Recruited 3 successful managers to the district within 5 months.

• Helped drive business through leadership and is being actively involved an outstanding customer experience.• Developed team members in their roles to take on management positions. • Utilized applied learning to evolve as a business leader and improve store results. • Lead the team to ensure operational tasks and procedures were successful.• Drove sales, profits, and customer experiences through selling, service, and customer relations.