Skilled Licensed Technician• State certified in application of eyelash extensions knowledgeable in safety protocols; responsible for providing a professional and relaxing experienceSmall Business Administration• Successful administration and management of promotion, sales, inventory control, payment processing, accounting controls, and customer service; resulting in a profitable small enterprise for the last three years.

Interpersonal Skills & Customer Service• Exhibited excellence in customer service and hospitality by utilizing interpersonal communication skills contributing to year-over-year, same-store sales growth.Revenue Generation• Leveraged product and customer behavior knowledge as primary point-of-contact at the walk-in/drive-through, maximized per-customer revenue through proven sales techniquesTime Management & Work Prioritization• Proven effective when working under pressure and managed time efficiently while meeting compliance with safety and health regulations.

Marketing Skills• Generated leads by contacting prospective clients weekly via telephone regarding spa promotions; increasing sales and customer retention rateCustomer Relations Management• Booked and confirmed customer appointments, provided courtesy follow-up calls regarding services rendered, improving the satisfaction customers.Office Management & New Hire Onboarding• Conducted monthly inventory audits and supervised overall maintenance of spa, led any new staff with onboarding for compliance, and product knowledge.

General Support for Operations• Facilitated daily operations by inputting and processing customer information in the company database.• Provided sales support, as primary point-of-contact for walk-in/call-in customers.Communications Coordination• Served as primary liaison between service and sales department, and between customers by directing inquiries to appropriate departments.