Operational Manager at a successful transactional customer casino in Kensington London with individual responsibilities for team engagement, turnover and audit. Also operates at a regional level driving digital sales through networking with retail units, social events and national steering groups.• Regional and National Peer to Peer team member• Member of Brand Pillar steering group• Regional Social Event Manager - 3 years - events for 900 team members within London.• GDP4 • Liaising with regional digital team to enhance sales opportunities through retail units.• Currently learning Arabic in own time to enhance skill set that would be useful for main business demographic in London.• Winner of Grosvenor GAGA award 2014• IOSH certificate holder • Operational unit representative for management team forum.• Regional representative at national meetings

Park Tower Casino 2006 current position- Floor Manager-• Ensuring maximum operating efficiency of a busy transactional club in all areas, gaming floor, restaurant, bar, back of house and reception.• Manager of appraisals, responsibilities and duties include ensuring delivery and obtaining optimum results from process. Maintaining quarterly internal audit on appraisal output.• Manager responsible for Supporting Attendance, duties include recording, organizing investigations and advising on disciplinary process and status on individual cases.• Work with the Training Officer to put strategies in place to allow regular accommodation of CBT and development training at the club.• Assist in hosting external promotions for the Park Tower customers.• Responsible for implementation of social media marketing at the club.• Responsible for improvement of Employee Engagement Survey output and On-line Acquisitions on the Park Tower Game Card.• Tailor and implement training courses for gaming team development.• Compile reports on customers on under performing areas of the club with suggested strategy for resolution or improvement.

• Responsible for efficient running of a high spend per head Mayfair gaming floor.• Promoted Clermont Club values through creative customer relationship management.• Implemented training plans for the Clermont team, usually customer specific.• Delivered appraisals and took part in Supporting Attendance process.