Nikki Benoit

Nikki Benoit Email and Phone Number

Customer Success Manager @ Virtuous
Boston, MA, US
Nikki Benoit's Location
Greater Boston, United States
About Nikki Benoit

A highly accomplished relationship manager with a demonstrated track record of achieving results by cultivating complex cross-sector collaborations. Gallup Strengths Finder Top 5 Themes: Activator | Communication | Strategic | Individualization | Achiever

Nikki Benoit's Current Company Details
Virtuous

Virtuous

View
Customer Success Manager
Boston, MA, US
Website:
cityofboston.gov
Employees:
3157
Nikki Benoit Work Experience Details
  • Virtuous
    Customer Success Manager
    Virtuous
    Boston, Ma, Us
  • City Of Boston
    Strategic Partnerships & Engagement Manager
    City Of Boston Nov 2023 - Present
    Boston, Massachusetts, United States
  • Unbound Now
    Community Development & Anti-Human Trafficking Fellowship
    Unbound Now Jul 2022 - Jul 2023
    Siem Reap, Cambodia
    -Worked directly with the organization Executive Director.-Simultaneous study and experiential learning of macro concepts for ethically serving vulnerable demographics and seeing sustainable, longterm, holistic community transformation.-Anti-human trafficking approach primarily focused on prevention and education. Key tenant of the organization's engagement strategy was holistic health education.-Became certified in the Community Health Education model of community development. -Conducted a survey of NGOs and organizations working in Siem Reap to understand the landscape of services. Used data to identify established experts, aligned partners, and gaps in services. -Co-managed a community center in a target neighborhood identified and operated by our local NGO. Built cross-cultural relationships to learn the needs of the community and develop authentic partnerships. Focused on asset-based community development. -Trained local leaders with programs that built resilience, equity, and empowered. Resulted in increased capacity to aid more communities with less resources and decreased reliance on foreign aid. -Facilitated various health & education development programs for vulnerable youth and families. -Identified & built relationships with individuals in exploitative environments via various outreach initiatives and within a wraparound care model. -Conducted home visits as informal listening sessions to build relationships and identify root causes of trafficking and exploitation. Designed programs tailored to the surfaced needs and solidified community stakeholder investment. -Lived and worked cross-culturally. Experienced the joys and challenges of communicating and collaborating on cross-cultural teams with different languages, cultural values, and leadership styles. Learned how to be a better learner.
  • Antioch New England
    Director Of Youth Programming
    Antioch New England Aug 2019 - Jun 2022
    Boston, Massachusetts, United States
    -Led all programming for middle school and high school students from three church congregations: Antioch Brighton, Waltham, and Quincy in a joint youth ministry of 60 students. Successfully accomplished organizational goal of creating an ecosystem where teens could flourish holistically. -Recruited, coached, and managed the leadership team. Conceptualized & implemented a comprehensive annual leadership development plan that allowed each individual leader to greater realize their potential. -Built relationships & collaborated with parents, peer leaders, school, and church leaders to best support students. Systems of care modified to be increasingly inclusive, child-centric, and clinically informed. -Cultivated 200% growth of student participation. Pioneered and streamlined necessary infrastructure to accommodate growth. Updated systems to be legally and privacy compliant. -Communicated vision and fostered positive community culture & ownership. Solicited input of stakeholders and invited student leaders to champion the vision. Activated student leadership teams. -Collaborated with other local youth pastors and workers to plan and execute a large monthly gathering for high school students across the Greater Boston Area. -Supported teens and families in various conflict and crisis circumstances. Partnered with the Department of Children & Families.-Mentored high school girls. Facilitated small groups. -Presented in various public speaking roles with audiences up to 300 people. -Planned various special events including: retreat weekends, community & social events, spiritual growth focused & educational events.-Personally fundraised approximately $80,000 to support ministry and expenses over four years. Responsible for all aspects of fundraising: solicitation of donations, building of donor relationships, regular communication with donors regarding use of funds. Built a base of monthly donors to sustain ministry personnel.
  • Boston Children'S Hospital
    Special Events Coordinator
    Boston Children'S Hospital Sep 2017 - Jul 2019
    Boston, Ma
    -Managed two Children’s Miracle Network Hospitals (CMNH) programs, Dance Marathon and Extra Life, generating a combined annual revenue of $655,000. Developed a new partnership framework for corporate program sponsors. -Built, coached, equipped, and stewarded 20 high school and college student leadership teams planning a fundraiser for Boston Children’s Hospital. Ensured a positive participant experience that led to high retention and referral rates. -Crafted growth, participant stewardship, and promotion strategies of both programs. Responsible for all oversight and execution of strategies and new initiatives. Donor fundraising and engagement increased year over year as a result. Demonstrated success in program management with high autonomy.-Facilitated trainings and group discussions that ranged in topics, including: team building, strategy setting, creative brainstorm, and debriefs.-Collaborated with internal teams and colleagues to identify shared objectives and growth potential. Built relationships across the larger CMNH network to share best practices and connections.-Cultivated a patient family program. Served as a liaison between patient families, clinicians, and development office teams. Resulted in increased mission engagement for constituents. Consulted other departments on program best practices.
  • Boston Children'S Hospital
    Development Associate
    Boston Children'S Hospital Mar 2016 - Sep 2017
    Boston, Ma
    -Oversaw personal portfolio of third party fundraisers. Coached and supported event coordinators throughout the entire fundraising process. -Assisted in managing top level program donors and donor relation management. -Organized and planned donor stewardship events.-Reconciled 3.1 million dollar revenue generating budget.-First point of donor contact: answered all inquiry calls and emails, describing the program, and answering any questions.
  • Kp Strategies, Llc
    Project Manager
    Kp Strategies, Llc Aug 2015 - Feb 2016
    Greater Boston Area
    -Responsible for all aspects of client management and business operations. Reported directly to CEO & Founder. -Managed timeline, execution, and communication of all client deliverables.-Built relationships with subcontractors, city officials, clients, and media partners. Found aligned priorities to collaborate & execute shared visions. -Assisted in analyzing clients’ current brand need and developing marketing strategy for increased brand awareness.-Planned experiential marketing events, ranging in size and theme/purpose, events up to 400 guests.-Executed brand activation events and partnerships.
  • Delaware Restaurant Association
    Event Marketing Manager & Policy Advocate
    Delaware Restaurant Association Jan 2015 - May 2015
    Newark, De
    -Initiated outreach to local businesses to establish mutually beneficial partnerships. -Communicated with customers efficiently and professionally on a daily basis.-Contributed to local workforce development by organizing ServSafe classes.-Educated local business owners on effects of potential new legislation within the industry.
  • Delaware Restaurant Association - Educational Foundation
    Education And Outreach Coordinator
    Delaware Restaurant Association - Educational Foundation Jan 2015 - May 2015
    Newark, De
    -Workforce development through ServSafe certifications -Reached out to local businesses to establish mutually beneficial partnerships-Communicated with customers efficiently and professionally on a daily basis-Organized and coordinated ServSafe classes
  • Alpha Delta Pi Sorority- Theta Delta Chapter
    Director Of Social Enrichment & Risk Management Chair
    Alpha Delta Pi Sorority- Theta Delta Chapter Nov 2012 - Nov 2014
    Newark, Delaware
    -Executive Board Member-Planned all social, philanthropic, and sisterhood events for chapter of 225 women-Responsible for ensuring the safety of all sisters and guests at functions, up to 450 people-Oversaw and delegated among Social Committee and Risk Management teams-Previous Position: Public Relations Chair
  • The Emory Group/ Geneologie
    Brand Ambassador
    The Emory Group/ Geneologie Sep 2013 - Oct 2014
    -Generated new contacts-Built and maintained customer relationships-Set up meetings between campus organizations and sales representatives-Assisted with promotional events on campus-Raised brand awareness through social media
  • The Bozzuto Group
    Sales And Marketing Intern
    The Bozzuto Group Jun 2014 - Aug 2014
    Park Lane At The Seaport, Boston, Ma
    -Built and maintained customer relationships-Toured guests around community and executed lease contracts-Interfaced with residents on a daily basis-Anticipated guest need and creatively solved problems-Organized and coordinated social and charity events -Planned and executed social media redesign; initiated new platforms
  • University Of Delaware'S Event Planning Club
    President
    University Of Delaware'S Event Planning Club Sep 2011 - Sep 2013
    Newark, De
    -Responsible for researching field trip, fundraising, and education opportunities-Created various documents for public relations and information pamphlets for potential new members-Attended workshops with industry professionals-Assisted in planning the annual PCMA social
  • University Of Delaware'S Donor Relations And Special Events
    Special Events Intern
    University Of Delaware'S Donor Relations And Special Events Sep 2012 - May 2013
    Newark, Delaware
    -Assisted with planning and execution of high-end, presidential-level events on and off campus-Involved in idea conception, linen choices, floor plan, menu planning, and guest list management-Responsible for third party employee management during events
  • Exhibitsense
    Marketing And Events Intern
    Exhibitsense Jun 2012 - Aug 2012
    Westborough, Ma
    -Developed event concept and marketing strategy for Boston area trade show exhibit company open house and corporate information events-Directly responsible for performing duties associated with successful event production. This included methods of brainstorming and implementing attendance incentive programs, advertising across multiple mediums, offering Trade Show Exhibitor Association credits in conjunction with events, and theuse of the corporate website for ongoing event promotion-Researched and secured catering services and potential venues for events-Solely responsible for expanding number of event attendees through integration of web based sales database and existing corporate database -Developed print and email event invitations, then responsible for the mailing, tracking, and confirmation of invitations -Ensured the company facility was properly set for all events

Nikki Benoit Education Details

Frequently Asked Questions about Nikki Benoit

What company does Nikki Benoit work for?

Nikki Benoit works for Virtuous

What is Nikki Benoit's role at the current company?

Nikki Benoit's current role is Customer Success Manager.

What schools did Nikki Benoit attend?

Nikki Benoit attended University Of Delaware, Westborough High School.

Who are Nikki Benoit's colleagues?

Nikki Benoit's colleagues are Paula Mcmahon, John Savoia, Nancy Fyler, Michael Hegarty, John Dorion, Ryann Harrell, Lou Rom.

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