An avid reader, award-winning author, and indie bookstore owner—exclusively featuring independent authors! I personally review book submissions, writing samples, and product designs for the new (and growing) catalog of indie authors and creatives.

Our mission is to help self-publishing authors seamlessly navigate the publishing process from start to finish, turning rough draft manuscripts into high-quality novels.We want each and every client to feel fully supported and stress-free throughout their publishing journey - and overwhelmed with joy at their finished product!

Combine a consultative approach, dedication to client success and passion for changing lives in guiding prospects through every step in the enrolment process. Provide a unique, anthropological perspective on how they can transition, build or enhance their careers within the local and international Social Sciences field. Interview clients, understanding of the status of their careers and issues – income instability, furloughs, layoffs, dissatisfaction, and determining program suitability. Expand program awareness and reach. • Leveraged on background as an Anthropologist with specialized research interest in pandemics, to deliver analyses on the current workforce situation and help determine ways to support career strategy sessions. • Authored LinkedIn articles to present concepts of workforce evolution and adaptation to a wider audience as well as the value in hiring social scientists for corporate roles. • Captured an unprecedented 30%+ closing rate, a significant improvement from the average 20% closing rate. • Consistently received client recognition for exceptional customer service and relatability.

Maintained consistency, cost efficiency and high standards for office-related functions such as basic bookkeeping and cash management, customer relations, marketing, scheduling and calendar management and meeting management. Ensured all aspects of operations work smoothly, oversaw procurement process and negotiate and build B2B relationships with key suppliers, potential vendors and venues. Designed marketing programs such as loyalty rewards and benefits. • Spearheaded a deft and proactive approach to the quarantine by leveraging on anthropology background to anticipate government policies and procedures related to the pandemic. Had positioned company for success before, during and after the quarantine through several key initiatives: o Implemented comprehensive system upgrades that updated operating, point of sale, inventory and scheduling software which enabled online retail sales and contactless payment options and reduced paper usage by up to 70%. o Enhanced customer relationship management practices which encouraged consistent contact with clients and earned company recognition for exceptional diligence, clarity and support during exceptionally difficult time. • Boosted 2019 annual revenue growth and turned around the salon’s financial and operational performance and earned personal recognition for being part of the company’s success. • Increased client retention rate by +60% within just 2 months of joining through improved and consistent service. • Revitalized marketing strategy by taking over the outsourced website platform and improving visual displays. Improved website design, added features and increased SEO performance. Introduced experience marketing through elevated store visual appeal and displays. • Reversed high staff turnover rate and grew team by 6 new members which now form a cohesive and highly praised team of service providers. Supported the hiring and selection process by providing behavioral analysis of candidates during the interview.

Processed collection acquisitions for multiple library departments, as well as digitized and cataloged theses and dissertations from the University of Northern Iowa Graduate School and Undergraduate Honors College.Experienced with ScholarWorks databasesUtilized Adobe Creative Suite for digital processingDeveloped advanced technical skills through coaching and hands-on experience Engaged in some clerical duties