Nikki Case Email & Phone Number

Seattle, Wa, Us

Seattle, Wa

Dallas/Fort Worth Area

Assistant to the Psychiatry Chair• Complex calendar management across multiple time zones involving C-level management.• Created and maintained department SharePoint site.• Domestic and international travel coordination.• Domestic and international expense reporting.• Project management of key annual deliverables.• Acted as a liaison for direct reports, coordinate team activities, and manage other key administrative activities for the team as needed.

Dallas/Fort Worth Area

• Make routine calls (daily) contacting Amazon Associates, vendors and internal partners such as Worker’s Compensation, Safety and Human Resources.• Provide critical information updates to site level and senior managers.• Create and maintain off-site accommodations tracking spreadsheets.• Assist with locating off-site accommodation.• Provide back-up support as needed.• Track and help drive completion of key deliverables, including following up on outstanding items.• Special projects as assigned.• Suggest process improvements to make the team more effective.• Confirm UPT errors for associates and partner with HR team for resolution.• Follow up on associate concerns related to time coding, vacation and time off requests.• Run, update and create reports as requested or required.

Greater Seattle Area

• Representing Amazon.com to institutional shareholders which includes responding to email and phone inquiries and escalating as necessary.• Facilitating investor/analyst relationships and maintaining a contact management database.• Maintaining multiple calendars involving C-level executives.• Participating in the quarter-end conference call process, driving logistics and coordination, and building deliverables.• Coordinating webcast releases for conferences and conference calls, with a primary responsibility for call quality and overall success.• Creating and maintaining the IR SharePoint and web sites.• Creating documentation for critical processes.• IR special projects, including competitive research and shareholder meeting project management.• Coordinating investor conferences, road trips, travel itineraries, and visits/calls with investors and executives.• Investor research, tracking and reporting.• Expense reporting in international and domestic currencies.

Greater Seattle Area

• Calendar management across multiple time zones involving C-level management.• Maintain SharePoint key financial dates calendar for finance leadership.• Project management of key deliverables (Goals, 3YP, OP1, OLR, etc).• Monitoring of executive email as needed.• Expense reporting.• Event planning (multi-day).• Space management.• Execute administrative details independently, while exercising excellent judgement and keeping team members adequately informed.

Greater Seattle Area

• Calendar management across multiple time zones and business units.• Monitoring of executive email as needed.• Expense reporting.• ART personnel requisition approvals.• Event planning (offsites, holiday parties, etc).• Project management of key deliverables (3YP, OLR, OP1, etc).• Space management.• Execute administrative details independently, while exercising excellent judgment and keeping team members adequately informed.

Greater Seattle Area

• Representing Amazon.com to institutional shareholders which includes responding to email and phone inquiries and escalating as necessary.• Facilitating investor/analyst relationships and maintaining a contact management database.• Maintaining multiple calendars involving C-level executives.• Participating in the quarter-end conference call process, driving logistics and coordination, and building deliverables.• Coordinating webcast releases for conferences and conference calls, with a primary responsibility for call quality and overall success.• Creating and maintaining the IR SharePoint site.• Creating documentation for critical processes.• IR special projects, including competitive research and shareholder meeting project management.• Coordinating investor conferences, road trips, travel itineraries, and visits/calls with investors and executives.• Investor research, tracking and reporting.

Greater Seattle Area

• Calendar management requiring coordination across multiple time zones and business units.• Monitoring of executive email as needed.• International travel coordination, including highly detailed itineraries.• Visa processing.• Expense reporting in foreign and domestic currencies.• ART personnel requisition approvals.• Event planning (multi-day events).• Tracked and drove completion of key deliverables.• Updated team organizational charts; headcount management.• Executed administrative details independently, while exercising excellent judgment and keeping team members adequately informed.• Worked closely with International Retail SVP EA, as well as providing backup support to SVP as needed.

Mountlake Terrace, Wa

• Following SDLC standards successfully complete FEP application development assignments.• Resolve production issues in a timely manner; working with multiple business partners as necessary• Assist business unit in determining requirements for mandated change requests.• Disaster Recovery Planning, Documenting and Testing.

Reno, Nv

•In conjunction with SCM team designed and implemented automated process for ATD code-line AS/400 deployment.•Administered Turnover AS/400 Source Control Software.•Release Management for three multi-billion product lines.•Following SDLC standards successfully completed Assisted application development assignments.•Resolved Assisted production Remedy tickets in a timely manner; working with multiple business partners as necessary.•Supervised and managed company purchases of systems and software, including maintenance of software compliance and creating/maintaining vendor relations.•Designed, co-implemented (with direct report) and supported first automated purchase order system, ePO, reducing labor costs over 50% and dramatically increasing customer satisfaction with the procurement process.•Designed, implemented and supported first web-based tax notice tracking system (Notice Tracker), incorporating metrics reporting, auto-letter generation and client notification. In turn, reducing labor costs over 35%.•Implemented, customized and supported first web-based defect tracking system (Issue Tracker), without any prior programming experience, decreasing issue resolution time by 50% and improving customer satisfaction.•Researched specifications, designed and implemented system modifications and certified accuracy resulting in 100% compliance with constantly changing Federal and State tax laws for multi-million payroll application.•Trained multiple developers and end users on multiple payroll platforms resulting in their rapid advancement of productivity.•Supervised, documented and trained on key projects for CBS/Intuit merge; including Annual CD Archive, Magnetic Media Annual Tax Filings, Compliance Research & Programming and ESI Phone Support•Provided primary production support for over 26,000 clients spread over five main payroll branches for the Complete product.•Received Employee of the Year Award for Outstanding Product Support.

Arlington, Tx

•Conducted on-site primary help desk support for a team of 10 increasing productivity by 25%.•Coordinated all executive travel and sales team meetings. •General Administrative duties (correspondence, presentations, etc).

Westlake, Tx

•Operated and analyzed experimental A/P software designed to create a paperless environment, resulting in the software’s full implementation and reducing storage costs by 45%.•Generated revision solutions for experimental A/P software decreasing errors and improving user interface.

Los Colinas, Tx

•Serviced over 200 phone calls per day increasing customer satisfaction with accurate and timely issue resolution.•Sold service contracts increasing customer satisfaction in dollars saved while increasing revenue.

Fort Worth, Tx

•Designed, implemented and supported automated product return process, decreasing labor costs by 50%.•Created training manuals for new inventory control employees. Decreasing learning curve and increasing immediate productivity by 40%.•Awarded letter of commendation from CEO for reducing returns revenue loss by 95% and earned Employee of the Year award.

Continuing Education, Computer Science

I attended continuing education courses in the realm of computer science and programming.

High School Diploma, General Studies