Nikki Case Email & Phone Number

Seattle, WA, US

Seattle, WA

Dallas/Fort Worth Area

• Assistant to the Psychiatry Chair
• Complex calendar management across multiple time zones involving C-level management.
• Created and maintained department SharePoint site.
• Domestic and international travel coordination.
• Domestic and international expense reporting.
• Project management of key annual deliverables.

Dallas/Fort Worth Area

• Make routine calls (daily) contacting Amazon Associates, vendors and internal partners such as Worker’s Compensation, Safety and Human Resources.
• Provide critical information updates to site level and senior managers.
• Create and maintain off-site accommodations tracking spreadsheets.
• Assist with locating off-site accommodation.
• Provide back-up support as needed.
• Track and help drive completion of key deliverables, including following up on outstanding items.

Greater Seattle Area

• Representing Amazon.com to institutional shareholders which includes responding to email and phone inquiries and escalating as necessary.
• Facilitating investor/analyst relationships and maintaining a contact management database.
• Maintaining multiple calendars involving C-level executives.
• Participating in the quarter-end conference call process, driving logistics and coordination, and building deliverables.
• Coordinating webcast releases for conferences and conference calls, with a primary responsibility for call quality and overall success.
• Creating and maintaining the IR SharePoint and web sites.

Greater Seattle Area

• Calendar management across multiple time zones involving C-level management.
• Maintain SharePoint key financial dates calendar for finance leadership.
• Project management of key deliverables (Goals, 3YP, OP1, OLR, etc).
• Monitoring of executive email as needed.
• Expense reporting.
• Event planning (multi-day).

Greater Seattle Area

• Calendar management across multiple time zones and business units.
• Monitoring of executive email as needed.
• Expense reporting.
• ART personnel requisition approvals.
• Event planning (offsites, holiday parties, etc).
• Project management of key deliverables (3YP, OLR, OP1, etc).

Greater Seattle Area

• Representing Amazon.com to institutional shareholders which includes responding to email and phone inquiries and escalating as necessary.
• Facilitating investor/analyst relationships and maintaining a contact management database.
• Maintaining multiple calendars involving C-level executives.
• Participating in the quarter-end conference call process, driving logistics and coordination, and building deliverables.
• Coordinating webcast releases for conferences and conference calls, with a primary responsibility for call quality and overall success.
• Creating and maintaining the IR SharePoint site.

Greater Seattle Area

• Calendar management requiring coordination across multiple time zones and business units.
• Monitoring of executive email as needed.
• International travel coordination, including highly detailed itineraries.
• Visa processing.
• Expense reporting in foreign and domestic currencies.
• ART personnel requisition approvals.

Mountlake Terrace, WA

• Following SDLC standards successfully complete FEP application development assignments.
• Resolve production issues in a timely manner; working with multiple business partners as necessary
• Assist business unit in determining requirements for mandated change requests.
• Disaster Recovery Planning, Documenting and Testing.

Reno, NV

• In conjunction with SCM team designed and implemented automated process for ATD code-line AS/400 deployment.
• Administered Turnover AS/400 Source Control Software.
• Release Management for three multi-billion product lines.
• Following SDLC standards successfully completed Assisted application development assignments.
• Resolved Assisted production Remedy tickets in a timely manner; working with multiple business partners as necessary.
• Supervised and managed company purchases of systems and software, including maintenance of software compliance and creating/maintaining vendor relations.

Arlington, TX

• Conducted on-site primary help desk support for a team of 10 increasing productivity by 25%.
• Coordinated all executive travel and sales team meetings.
• General Administrative duties (correspondence, presentations, etc).

Westlake, TX

• Operated and analyzed experimental A/P software designed to create a paperless environment, resulting in the software’s full implementation and reducing storage costs by 45%.
• Generated revision solutions for experimental A/P software decreasing errors and improving user interface.

Los Colinas, TX

• Serviced over 200 phone calls per day increasing customer satisfaction with accurate and timely issue resolution.
• Sold service contracts increasing customer satisfaction in dollars saved while increasing revenue.

Fort Worth, TX

• Designed, implemented and supported automated product return process, decreasing labor costs by 50%.
• Created training manuals for new inventory control employees. Decreasing learning curve and increasing immediate productivity by 40%.
• Awarded letter of commendation from CEO for reducing returns revenue loss by 95% and earned Employee of the Year award.

Continuing Education, Computer Science

I attended continuing education courses in the realm of computer science and programming.

High School Diploma, General Studies