Nicole Chalmers Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Spearhead daily operations across multiple wellness locations, ensuring smooth workflow and operational compliance. Oversee administrative tasks such as scheduling, equipment maintenance, supply chain management, and facility coordination.• Serve as the primary point of contact for over 2,000 clients, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction through prompt, efficient service.• Facilitate client appointments and manage records via the Mindbody system, while providing ongoing sales support to drive new client acquisition and maintain retention. Increased client retention by implementing personalized follow-ups and service enhancements.• Manage content strategy for Instagram, developing targeted health and wellness campaigns that increased brand visibility by 15%. Created and filmed custom content to engage followers and attract new clients.• Collaborate with external vendors to ensure timely and cost-effective delivery of supplies and services, negotiating contracts for equipment and services.• Recruited, trained, and managed wellness staff, optimizing employee schedules to maximize efficiency and service coverage. Led staff development sessions to maintain high standards of client service.• Identified operational inefficiencies in client onboarding and appointment scheduling. Implemented process improvements that boosted scheduling efficiency by 20%.• Managed the facility’s financial operations, including budgeting, revenue tracking, and expense control. Provided monthly reports to senior management to highlight financial performance and opportunities for cost-saving measures.

Atlanta, Georgia, United States

• Created and managed bespoke fitness programs for a global clientele, demonstrating adaptability in delivering personalized training solutions. Managed day-to-day business operations, including website maintenance, billing via Stripe, and customer service.• Fostered long-term relationships with clients by delivering personalized services and maintaining consistent communication to address their evolving fitness needs.• Managed financial operations, including budgeting, forecasting, and cost management, ensuring that the business remained financially sustainable while delivering high-quality services.• Developed and maintained the company’s website and social media presence, driving client engagement through content updates and SEO strategies that improved online visibility.

• Managed the day-to-day operations of the studio, ensuring the smooth running of classes, events, and administrative functions. Monitored and maintained studio equipment, ensuring compliance with health and safety standards.• Acted as the primary customer service representative, onboarding new clients, answering inquiries, and resolving issues related to studio rentals and equipment usage. Provided training on Mindbody software for seamless client registration and scheduling.• Organized and executed studio events, including workshops, performances, and client-driven programs. Coordinated with external vendors for event logistics, ensuring all services were delivered on time and within budget.• Managed daily financial transactions, including cash flow, payroll for front desk staff, and expense tracking. Developed and provided monthly financial reports to senior management to track revenue and optimize studio profitability.• Hired, trained, and supervised front desk staff, ensuring team members delivered high-quality customer service. Developed a training program to improve staff performance and operational efficiency.

Brooklyn, New York, United States

• Led the F45 Challenge, managing all aspects of the fitness and nutrition program from planning and scheduling to client participation and feedback collection.• Increased client retention by 25% through targeted marketing and personalized client engagement strategies. Attracted over 30 new members and generated $8K in sales within six months by executing sales initiatives and developing promotional content.• Coordinated fitness events such as workshops and community challenges, handling logistics, on-site management, and vendor relations. Ensured smooth execution of events, contributing to client satisfaction and engagement.• Worked closely with marketing teams to develop and implement campaigns that aligned with F45’s branding, resulting in increased program participation and higher retention rates.• Identified and addressed potential risks related to client engagement and retention, implementing corrective measures to reduce membership cancellations.

Greater New York City Area

• Provided high-level administrative support to C-suite executives, managing complex calendars, scheduling meetings, and ensuring the smooth execution of internal and external communications.• Organized domestic and international travel for senior executives, handling all logistics including accommodation, transportation, and itinerary management. Planned and executed internal meetings and corporate events, ensuring they aligned with company goals.• Managed budgets for executive travel and events, ensuring compliance with company policies and budget constraints. Tracked and reported expenses for accurate financial reporting.• Oversaw vendor relationships for office supplies and services, ensuring timely and cost-effective procurement. Managed office operations, including conference room booking and event catering.

Greater New York City Area

• Led operations for large-scale trade shows across the U.S., overseeing logistics, event setup, vendor management, and attendee coordination.• Trained and managed teams of 100+ registration staff, ensuring smooth event operations and the efficient handling of registration processes, vendor qualification, and lead retrieval systems.• Served as the primary point of contact for vendors and attendees, ensuring alignment with event objectives and the timely resolution of any issues.• Managed event budgets, tracking expenses and identifying cost-saving opportunities to increase event profitability. Provided post-event reports analyzing performance data and recommending improvements for future events.

Greater New York City Area

• Managed the scheduling of 8 studio spaces, overseeing daily operations and ensuring that client services were delivered efficiently. Coordinated class schedules, special events, and studio rentals.• Supervised a team of 120+ work-study students and operational staff, ensuring smooth operations while providing training and guidance on customer service and operational protocols.• Communicated with vendors to coordinate special events, performances, and studio rentals. Managed client relations, resolving issues and ensuring a positive experience for all clients.• Managed the studio’s budget, tracking revenue, expenses, and payroll. Provided monthly financial reports to senior leadership, identifying opportunities for cost reduction and increased profitability.